Patient Referrals & Scheduling Specialist

Pinehurst-Surgical-Clinic-PA; Southern Pines (NC); On-site; USD 35,000 - 48,000; Full time

Job summary

Pinehurst Surgical Clinic, a busy practice in Southern Pines, seeks a Referrals Coordinator to manage incoming patient referrals, register new patients, and schedule appointments. You will be the primary contact for patients and referring providers, ensuring timely communication and accurate information to support high-quality care.

Requirements include a high school diploma or equivalent, experience in a medical office, knowledge of insurance processes, EMR systems, and strong communication

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Experience in a medical office, patient registration, or referral coordination preferred.
• Knowledge of insurance processes, including verification and authorization requirements.
• Familiarity with EMR systems, patient portals, and office communication tools.
• Strong telephone, written, and verbal communication skills.
• Detail-oriented with strong organizational and multi-tasking abilities.

Responsibilities

• Promptly answer calls using approved scripting and aid patients.
• Route clinical questions to physicians or clinical staff; communicate urgent requests immediately using messaging tools.
• Return all phone calls within one business day; ensure urgent calls are addressed immediately.
• Provide accurate messages to staff and task physicians with referring provider requests.
• Register new patients, verify demographics and insurance, and process referrals according to clinic policy.
• Assess insurance requirements, including primary referrals and contracted carriers, prior to scheduling.
• Schedule appointments and provide patients with directions and pre-appointment instructions.
• Perform additional responsibilities as assigned by management

Skills

Communication skills

Multitasking

Customer service

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

EMR systems

Patient portals

Office communication tools

Job description

Pinehurst Surgical Clinic, a busy practice in Southern Pines, seeks a Referrals Coordinator to manage incoming patient referrals, register new patients, and schedule appointments. You will be the primary contact for patients and referring providers, ensuring timely communication and accurate information to support high-quality care.

Requirements include a high school diploma or equivalent, experience in a medical office, knowledge of insurance processes, EMR systems, and strong communication