Referral Coordinator

UNC REX Healthcare; Lumberton (NC); On-site; USD 23,000 - 33,000; Full time

Job summary

UNC Health is seeking a full-time scheduler to manage physician, hospital, and outpatient referrals in Lumberton, NC. The role includes scheduling, insurance authorization, and providing guidance on coverage while adhering to privacy regulations.

Responsibilities include ensuring timely appointments, accurate patient data, and proper documentation in the medical record, with follow-up scheduling as appropriate.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Six months to one year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Schedules patient appointments, tests and procedures in collaboration with diagnostic and surgical service areas and physician offices.
• Provides accurate patient information and demographics for safety and quality of care.
• Obtains physician or practitioner orders for appointments, tests and procedures.
• Communicates appointment details and prep information to patient/family with privacy and HIPAA compliance.
• Ensures follow-up appointments are scheduled and documented.
• Maintains accurate documentation of appointment details in patient records.

Skills

Patient scheduling

Insurance authorization

HIPAA compliance

Education

High school diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
Processes physician, hospital, and outpatient referrals. Responsible for patient scheduling, obtaining insurance authorization, and providing appropriate guidance regarding insurance coverage. Essential duties and responsibilities are as follows. Other duties may be assigned.

Responsibilities:

• Works collaboratively with all diagnostic and surgical service areas, physician offices and hospitals to ensure timeliness, accuracy and completeness when scheduling patient appointments, tests and procedures.
• Consistently provides accurate and detailed patient information to include patient demographics and medical information pertinent to appointment being scheduled to ensure patient safety and quality patient care.
• Obtains accurate and valid physician or advanced practitioner orders for all appointments, tests and procedures being scheduled.
• Accurately and consistently communicates appointment, test, procedure information and prep to patient and/or family member. Adheres to privacy, compliance and HIPPA regulations.
• Ensure patient has follow-up appointment with the physician to discuss outcomes, as appropriate.
• Consistently and accurately document the date and time of appointment, tests, scan or procedure in the patient's medical record. Communicate as appropriate to practice staff.

Other Information

Other information:

• Education Requirements: High school diploma or GED required; higher-level degree may satisfy this requirement.
• Licensure/Certification Requirements:
• Professional Experience Requirements: Six months to one year related experience and/or training; or equivalent combination of education and experience.
• Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: UNC Health Medical Group

Organization Unit: UNC Health Surgical Specialists at Southern Health Mall

Work Type: Full Time

Standard Hours Per Week: 36.00

Salary Range:$16.51 - $23.62 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Lumberton

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.