Patient Access & Referral Navigator

Tanner; Villa Rica (GA); On-site; USD 21,000 - 30,000; Part time

Job summary

Tanner in Villa Rica, GA is seeking a part-time Referral and Front Office Coordinator to manage patient access, referrals, insurance verification, and telepsychiatry coordination. This role supports admissions, CSP Board activities, and ongoing patient follow-up while delivering excellent customer service.

The position requires a High School Diploma or GED and about one year of related experience. Proficiency with EMR, scheduling systems, and Microsoft Office is preferred.

Qualifications

• High School Diploma or GED required.
• One year of related experience.
• Knowledge of Behavioral Health admission and referral processes.
• Knowledge of insurance verification, authorization, and payer requirements.
• Ability to manage multiple priorities and deadlines.
• Strong organizational and problem-solving skills.
• Excellent verbal and written communication skills.
• Demonstrated customer service and patient de-escalation skills.
• Ability to maintain patient confidentiality and manage sensitive information.
• Proficiency with electronic medical records, scheduling systems, Microsoft Office, and reporting tools.
• Knowledge of telehealth and telepsychiatry workflows.
• Ability to build relationships with community referral sources and healthcare partners.
• Ability to work independently while collaborating with interdisciplinary teams.
• Strong attention to detail and data accuracy.

Responsibilities

• Coordinate patient access, referral management, and front office operations.
• Verify insurance, obtain authorizations, and support telepsychiatry coordination.
• Assist CSP Board management and ongoing patient follow-up.
• Communicate with patients, families, providers, and community partners.
• Support referral intake and direct admissions.

Skills

Customer service

Communication

EMR

Scheduling

Insurance verification

Telepsychiatry

Behavioral health

Data accuracy

Confidentiality

Teamwork

Independent work

Education

High School Diploma or GED

1 year related experience

Tools

Microsoft Office

EMR systems

Job description

Tanner in Villa Rica, GA is seeking a part-time Referral and Front Office Coordinator to manage patient access, referrals, insurance verification, and telepsychiatry coordination. This role supports admissions, CSP Board activities, and ongoing patient follow-up while delivering excellent customer service.

The position requires a High School Diploma or GED and about one year of related experience. Proficiency with EMR, scheduling systems, and Microsoft Office is preferred.