Patient Access QA Auditor

OSS Health; Warner Robins (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Wages

Medical, Dental, Vision

Disability and Life Insurance

Company-Paid Insurance

PTO

401(k) plan and profit sharing

Career Advancement Opportunities

Job summary

OSS Health is seeking a Quality Assurance Auditor to perform manual and system-driven inspections across Patient Access. You will prepare reports and communicate results to the QA Supervisor, supporting staff training and process improvements.

The role requires at least two years of hospital or medical office experience in Patient Access, with strong analytical, problem-solving, and communication skills. The position is full-time, with standard weekday hours.

Qualifications

• Must have at least a two-year hospital or medical office experience in Patient Access.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Excellent written and verbal communication skills are required.
• Ability to challenge current processes and drive improvements.

Responsibilities

• Perform quality assurance inspections to ensure standardization and compliance with policies and regulations.
• Prepare reports communicating results and findings to QA Supervisor.
• Assist in training and performance improvements for QA outcomes.
• Cross-train in all Patient Access areas to support education programs.
• Support staffing as needed.

Skills

Analytical skills

Problem-solving

Communication skills

Detail-oriented

Education

High school diploma

Tools

Medent

CPSI

Job description

At OSS Health, our mission is to continually strive to be the healthcare leader in quality, innovation and value. We make every effort to understand and exceed the expectations and needs of our patients. We are committed to providing an environment that is safe, respectful, and dignified at all times.

Joining OSS Health means joining a culture of excellence and teamwork, with a strong focus on employee development and community support. OSS Health offers a great work environment, professional development opportunities, meaningful careers, and competitive compensation.

Are you ready to provide a 5-star “OSSOME” experience?

JOB SUMMARY:

The Quality Assurance Auditor is responsible for the completion of manual and system- driven inspections aimed at measuring Quality Assurance across all Patient Access functions. The auditor has responsibility for preparing reports to communicate results and findings to the Patient Access Quality and Education Supervisor.

SCHEDULE:

FT, 40 hours per week - Monday-Friday 8:00am - 4:30pm

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Completes quality assurance inspections as required, ensuring standardization and compliance with established policies and procedures and applicable regulations.
• Understands policies and procedures and utilizes them for daily QA duties.
• Assists in training and performance improvements in the evaluation of quality assessment outcomes to improve individual and team performance.
• Provides monitoring and feedback to QA Coordinator.
• Cross trains in all areas of Patient Access Department to develop a knowledge base to benefit the education program.
• Able to assist in staffing as needed.
• Other duties as assigned.

EDUCATION:

• High school diploma or its equivalent.

EXPERIENCE AND QUALIFICATIONS:

• A minimum of two years Hospital or medical office experience in Patient Access areas. Billing and Revenue knowledge a plus.
• Must possess excellent analytical and problem-solving skills and be motivated and enthusiastic with an exceptional eye for detail and process improvement.
• Excellent written and verbal communication skills required.
• Ability to speak up and challenge current processes, identify improvement opportunities and carry them through execution.
• Must be detail oriented and have a strong ability to detect errors and discrepancies.
• Must have proficient computer skills and be able to use the various systems utilized by OSS Health. Previous experience with Medent or CPSI a plus.
• Must have the ability to work efficiently, independently and prioritize tasks.
• Must understand the procedures associated with a variety of health insurance plans.
• Strong understanding of healthcare billing regulatory and compliance requirements.

BENEFITS INCLUDE:

• Competitive Wages
• Medical, Dental, Vision available on the first day of employment
• Disability, and Life Insurance within 90 days
• Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) plan andprofit sharing
• Career Advancement Opportunities