Patient Ambassador

OSS Health; Warner Robins (GA, PA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Disability Insurance

Paid Time Off

401(k) & Profit Sharing

Career Advancement

Job summary

OSS Health seeks a friendly Greeter to welcome patients and visitors at the main entrance, guiding them to the correct care areas and checking them in for appointments. The role requires knowledge of emergency response procedures and the OSS Health service lines.

The ideal candidate can handle high-volume calls, use a computer and EMR system proficiently, and communicate professionally with patients and staff. OSS Health offers a supportive team environment and competitive compensation.

Qualifications

• Must work efficiently in a high-volume practice.
• Must be personable and friendly at all times and able to work as a team member.
• Must be able to effectively use a computer and telephone system.
• Must have professional and effective communication skills, both verbal and written.
• Experience in medical reception or customer service preferred.

Responsibilities

• Greets patients, family members and visitors in a professional, courteous manner at the main entrance.
• Answers incoming calls and provides information or transfers as needed.
• Initiates emergency operations and follows hospital procedures for emergencies.
• Ensures patients know OSS Health services and directs them appropriately.
• Receives patient forms, scans and processes electronically through EMR and forwards to the correct department.
• Performs miscellaneous clerical duties and data entry tasks.

Skills

Customer service

Communication skills

Phone etiquette

Team player

EMR knowledge

Education

High school diploma or equivalent

Job description

At OSS Health, our mission is to continually strive to be the healthcare leader in quality,innovationand value. We make every effort to understand and exceed the expectations and needs of our patients.We are committed to providing an environment that is safe, respectful, and dignified at all times.

Joining OSS Health means joining a culture of excellence and teamwork, with a strong focus on employee development and community support. OSS Health offersa great workenvironment, professional development opportunities, meaningful careers, and competitive compensation.

Are you ready to provide a 5-star “OSSOME” experience?

JOB SUMMARY:

Greets all patients and visitors entering and exiting the facility. Guides patients to the appropriate patient care areas and marks patients as present for their appointment when arriving to the facility for an appointment. Responsible for having knowledge of emergency response system and ability to react instantaneously to all emergencies. Acts as a dispatcher for Safety/Security, Code alerts, and Facilities Services.

SCHEDULE:

Monday 7am - 5pm, Tuesday - Friday 12:30pm - 5:00pm

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets patients, family members and visitors in a professional, courteous, and helpful manner while stationed at the Greeter station at the main entrance of the facility.
• Answers incoming calls and accurately provides information and/or transfers calls to the correct area.
• Initiates all emergency operations i.e answers priority calls promptly, determining the nature of the emergency and accurately executes procedures contained in hospital policies and procedures.
• Has thorough knowledge of all services provided by OSS Health to ensure that patients and visitors are directed appropriately.
• Receives patient forms, scans and processes electronically through EMR system and sends to appropriate department.
• Performs miscellaneous clerical duties
• Informs the Patient Access Coordinator of any unusual occurrences.
• Navigates proficiently in the Electronic Medical Record.
• Prints out Census reports for physician clinic visits and surgery schedules.
• Participates in staff meetings, attending even when held outside of normal scheduled working hours.
• Other duties as assigned.

EDUCATION:

• High school diploma or its equivalent preferred.

EXPERIENCE/QUALIFICATIONS:

• Must have the ability to work efficiently and prioritize tasks in a high-volume practice.
• Must be personable and friendly at all times and able to work as a team member and assist other co-workers. Must have the ability to remain calm in difficult and stressful situations.
• Must have the ability to effectively use a computer and telephone system.
• Must have professional and effective communication skills, both verbal and written.
• Experience in medical, reception or customer service field preferred.
• Must be able to identify and solve problems that arise.
• Must have knowledge of professional telephone protocol.
• Must have the ability to work with minimal supervision and respect the need for confidentiality in all duties performed.
• Must be detail-oriented, have accurate data entry skills, and be able to prioritize duties.

BENEFITS INCLUDE:

• Competitive Wages

• Medical, Dental, Vision available on the first day of employment

• Disability, and Life Insurance within90 days

• Company-PaidGroup Life Insurance, Short-Term Disability & Long-Term Disability

• Paid Time Off (PTO)

• 401(k) plan and profit sharing

• Career Advancement Opportunities