Patient Access Programs Lead

Valeris, Inc.; Indianapolis (IN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental & vision plans

401(k) match

Paid time off

Job summary

Valeris, Inc. seeks a Supervisor to lead daily program operations and ensure SLA adherence while implementing client-specific rules. You will hire, train, and coach a healthcare customer service team, and monitor adverse event reporting in line with SOPs and GMP guidelines.

The role requires 2+ years in healthcare, a bachelor’s degree or higher, and strong communication and multitasking skills to deliver accurate patient records and timely resolutions.

Qualifications

• 2+ years in the healthcare industry
• Bachelor’s degree or higher
• Experience leading a customer service team is a plus

Responsibilities

• Daily program operational management.
• Ensures contracted SLA adherence.
• Implementation and ongoing management of client-specific business rules.
• Proactively communicates to team to ensure engagement and alignment with daily operations.
• Team hiring, development and training; ensures staffing levels match needs.
• Coaching and development for direct reports.
• Reporting of Adverse Events/ Product Complaint inquiries per SOP and GMP.

Skills

Communication skills

Telephone etiquette

Multitasking

Adaptability

Leadership

Education

Bachelor's or higher

Job description

Valeris, Inc. seeks a Supervisor to lead daily program operations and ensure SLA adherence while implementing client-specific rules. You will hire, train, and coach a healthcare customer service team, and monitor adverse event reporting in line with SOPs and GMP guidelines.

The role requires 2+ years in healthcare, a bachelor’s degree or higher, and strong communication and multitasking skills to deliver accurate patient records and timely resolutions.