Patient Access Pro: Scheduling & Care Coordination

Planned Parenthood of the Pacific Southwest; Tacoma (WA); On-site; USD 28,598 - 36,465; Full time

Benefits offered by this job

Comprehensive benefits plan

Paid time off

Medical, dental, and vision insurance

Job summary

Planned Parenthood of the Pacific Southwest, located in Tacoma, WA, is seeking a Patient Access Representative to provide exceptional customer service and support. In this role, you will handle incoming calls, schedule appointments, and maintain confidentiality while assisting patients with their healthcare needs.

The ideal candidate has a high school diploma, customer service experience, and the ability to work effectively in a high-volume call environment. You will be part of a mission-driven team aiming to deliver the best in patient care.

Qualifications

• Two years of customer service experience.
• Experience in a high-volume call center preferred.
• Ability to maintain professionalism while assisting patients.

Responsibilities

• Answer incoming calls and evaluate patient requests.
• Schedule appointments and provide accurate information.
• Assess immediate needs and direct calls appropriately.

Skills

Customer service

Multi-tasking

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Electronic health records

Job description

Planned Parenthood of the Pacific Southwest, located in Tacoma, WA, is seeking a Patient Access Representative to provide exceptional customer service and support. In this role, you will handle incoming calls, schedule appointments, and maintain confidentiality while assisting patients with their healthcare needs.

The ideal candidate has a high school diploma, customer service experience, and the ability to work effectively in a high-volume call environment. You will be part of a mission-driven team aiming to deliver the best in patient care.