Patient Access Pro - Onsite, Full-Time Call Center

Sunset Health; Yuma (AZ); On-site; USD 22,000 - 31,000; Full time

Job summary

Sunset Health in Yuma, AZ is seeking a full-time Call Center representative to handle inbound calls, schedule appointments, and assist patients with registration and insurance verification. The role requires strict HIPAA compliance and excellent customer service.

Based in the on-site clinic, this position reports to the Call Center department and involves maintaining accurate records, confirming appointments, and collaborating with clinic staff to ensure smooth patient flow.

Qualifications

• Must be able to obtain a fingerprint clearance card.
• Must be able to successfully pass a background check and a health and drug screen.

Responsibilities

• Answer incoming calls with excellent phone etiquette and schedule appointments.
• Direct callers to appropriate clinic departments and maintain patient information with care.
• Register new patients and verify insurance eligibility; collect demographics, billing and insurance data.
• Maintain schedule accuracy and perform appointment confirmations to maximize patient flow.
• Follow HIPAA requirements and maintain confidentiality in all patient interactions.

Education

High School or better

Job description

Sunset Health in Yuma, AZ is seeking a full-time Call Center representative to handle inbound calls, schedule appointments, and assist patients with registration and insurance verification. The role requires strict HIPAA compliance and excellent customer service.

Based in the on-site clinic, this position reports to the Call Center department and involves maintaining accurate records, confirming appointments, and collaborating with clinic staff to ensure smooth patient flow.