Patient Access Center Representative

Sunset Community Health Clinic; Yuma (AZ); On-site; USD 22,000 - 31,000; Full time

Job summary

Sunset Community Health Clinic in Yuma, AZ is seeking a full-time Call Center / Patient Services Representative. The on-site role pays $19.28 USD per hour and involves answering calls, scheduling appointments, and directing patients to the appropriate clinic departments.

The position requires registering new patients, verifying insurance, and maintaining accurate electronic records. Applicants should have basic computer and data entry skills, a High School diploma or better, and a fingerprint

Qualifications

• Must have excellent phone etiquette and schedule appointments, directing callers to appropriate clinic departments.
• Basic computer and data entry skills required; previous call center experience preferred.
• Must be able to obtain fingerprint clearance card and pass background checks.
• Facility requires HIPAA compliance and patient confidentiality.

Responsibilities

• Answer incoming calls with professional etiquette and schedule appointments.
• Register new patients and verify insurance eligibility.
• Enter patient information accurately into databases and maintain records.
• Explain billing and insurance processes and collect necessary data.
• Maintain high attendance and punctual full-shift adherence.
• Coordinate with clinic departments to address patient questions and issues.

Skills

Phone etiquette

Customer service

Data entry

HIPAA awareness

Education

High School or equivalent

Job description

Conference Center
703 S Ave B BLDG A
Yuma, AZ 85364, USA

• On-site
• Rate : $19.28 USD per hour
• Call Center
• Full-Time
• Requisition #: PATIE001301

Description

ESSENTIAL JOB RESULTS:

• Must have excellent phone etiquette, answering in-coming calls, schedule appointments and directs callers to appropriate clinic departments.
• Maintain good attendance, is punctual, and works full scheduled shifts
• Ensure patient needs and requests are handled efficiently with good customer service, being respectful and addressing patient questions, concerns, and issues.
• Collecting information such as patient demographics, medical history, billing, and insurance information.
• Register new patients and electronically verify insurance eligibility for patients with Banner and Arizona Health Care Cost Containment System (AHCCCS) insurance
• Maintain general knowledge and processes of all departments in the organization
• Follow all HIPAA requirements and confidentiality when dealing with patient questions and concerns.
• Schedule initial and follow up appointments, verifying appointments, and perform appointment confirmations
• Entering information into databases and maintaining accurate records
• Report any patient concerns and/or complaints to supervisor.
• Maintain schedule accuracy for maximum patient flow
• Follow established procedures for answering and screening incoming calls
• Maintain effective communication with clinic staff
• Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment
• Actively participates in staff meetings and work towards accomplishing department goals and objectives.
• Perform other duties as assigned

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to obtain a fingerprint clearance card. If not already obtained, Fingerprint Clearance card application must be submitted within 5 business days of employment.
• Must be able to successfully pass a background check and a health and drug screen.

Education

Required

High School or better.

Experience

Preferred

1 year: Minimum of one-year clerical experience. Basic computer and data entry skills required. Previous call center experience preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.