Patient Access Center Representative

Sunset Health; Yuma (AZ); On-site; USD 22,000 - 31,000; Full time

Job summary

Sunset Health in Yuma, AZ is seeking a full-time Call Center representative to handle inbound calls, schedule appointments, and assist patients with registration and insurance verification. The role requires strict HIPAA compliance and excellent customer service.

Based in the on-site clinic, this position reports to the Call Center department and involves maintaining accurate records, confirming appointments, and collaborating with clinic staff to ensure smooth patient flow.

Qualifications

• Must be able to obtain a fingerprint clearance card.
• Must be able to successfully pass a background check and a health and drug screen.

Responsibilities

• Answer incoming calls with excellent phone etiquette and schedule appointments.
• Direct callers to appropriate clinic departments and maintain patient information with care.
• Register new patients and verify insurance eligibility; collect demographics, billing and insurance data.
• Maintain schedule accuracy and perform appointment confirmations to maximize patient flow.
• Follow HIPAA requirements and maintain confidentiality in all patient interactions.

Education

High School or better

Job description

Conference Center
703 S Ave B BLDG A
Yuma, AZ 85364, USA

• On-site
• Rate : $19.28 USD per hour
• Call Center
• Full-Time
• Requisition #: PATIE001301

Description

ESSENTIAL JOB RESULTS:

• Must have excellent phone etiquette, answering in-coming calls, schedule appointments and directs callers to appropriate clinic departments.
• Maintain good attendance, is punctual, and works full scheduled shifts
• Ensure patient needs and requests are handled efficiently with good customer service, being respectful and addressing patient questions, concerns, and issues.
• Collecting information such as patient demographics, medical history, billing, and insurance information.
• Register new patients and electronically verify insurance eligibility for patients with Banner and Arizona Health Care Cost Containment System (AHCCCS) insurance
• Maintain general knowledge and processes of all departments in the organization
• Follow all HIPAA requirements and confidentiality when dealing with patient questions and concerns.
• Schedule initial and follow up appointments, verifying appointments, and perform appointment confirmations
• Entering information into databases and maintaining accurate records
• Report any patient concerns and/or complaints to supervisor.
• Maintain schedule accuracy for maximum patient flow
• Follow established procedures for answering and screening incoming calls
• Maintain effective communication with clinic staff
• Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment
• Actively participates in staff meetings and work towards accomplishing department goals and objectives.
• Perform other duties as assigned

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to obtain a fingerprint clearance card. If not already obtained, Fingerprint Clearance card application must be submitted within 5 business days of employment.
• Must be able to successfully pass a background check and a health and drug screen.

Education

Required

High School or better.

Experience

Preferred

1 year: Minimum of one-year clerical experience. Basic computer and data entry skills required. Previous call center experience preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.