Patient Access Pro II: Fast-Paced Registration & Insurance

Emory Healthcare; Atlanta (GA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits start day 1

Student loan repayment assistance

Family-focused benefits

Wellness incentives

Ongoing mentorship and leadership"

Mentorship programs

Leadership programs

Job summary

Emory Healthcare is seeking a Patient Access Rep II to support front-end registration from pre-registration to discharge, verify insurance, and complete registrations accurately. You will call patients to pre-register and collect liabilities, while upholding HIPAA and regulatory guidelines.

The role demands time management, ability to handle high patient volumes, and strong communication with patients and departments to ensure reimbursement and service quality.

Qualifications

• High school diploma or equivalent.
• At least 2 years healthcare-related or customer service experience.
• Knowledge of Medicare, Medicaid, and other commercial payers preferred.
• Associate or bachelor degree may be accepted in lieu of experience.
• Certified Healthcare Access Associate (CHAA) preferred.
• Typing skills with a minimum of 35 wpm and good communication skills.

Responsibilities

• Assist in the coordination, prioritization and completion of front-end patient registration activities from pre-registration through discharge in the Patient Access Services Department.
• Ensure patient insurance verification is accomplished and all requirements are met.
• Accurately completes patient registrations based on departmental protocols and standards, policies and procedures, and compliance with regulatory agencies.
• Call patients to pre-register or confirm appointments.
• Prioritize work for optimal reimbursement and to avoid financial risk to both patient and hospital.
• Ensure all insurance requirements are met prior to or on the date of service and inform patients of their financial liability and collect liability due.
• Identify patients who require early financial counseling intervention.
• Refer uninsured patients to a financial counselor as appropriate.
• Escalate any unaddressed insurance benefit concerns to the department Financial Counselor.

Skills

Customer service

Communication skills

Typing 35 wpm

Education

High school diploma

Associate or Bachelor degree may be accepted in lieu of experience

CHAA certification preferred

Job description

Emory Healthcare is seeking a Patient Access Rep II to support front-end registration from pre-registration to discharge, verify insurance, and complete registrations accurately. You will call patients to pre-register and collect liabilities, while upholding HIPAA and regulatory guidelines.

The role demands time management, ability to handle high patient volumes, and strong communication with patients and departments to ensure reimbursement and service quality.