Patient Access Pro - Front Desk & Scheduling

University of North Texas System; Fort Worth (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

The University of North Texas System is seeking a Patient Access Representative to support the HSC Health Systems in Fort Worth. The role involves frontline patient interactions, appointment scheduling, and medical records processing within a busy clinical environment.

Minimum qualifications include a high school diploma or GED and at least one year of customer service experience. Strong multitasking, communication and customer service skills are essential.

Qualifications

• High school diploma or GED and one year of customer service experience; or any equivalent combination of education and experience.
• Ability to multitask in a busy environment while maintaining professional composure.
• Excellent customer service and strong communication skills.

Responsibilities

• Operate office equipment and prepare reports, financial statements, letters, case histories, or medical records.
• Answer telephones and direct calls to appropriate staff. Schedule and confirm patient appointments, surgeries, or medical consultations.
• Maintain medical records, technical library, or correspondence files.
• Greet visitors, ascertain the purpose of visit and direct them to appropriate staff. Complete patient appointment check in and check out.
• Compile and scan medical charts, reports, or correspondence, using a computer.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Transmit correspondence or medical records by mail, email, or fax.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
• Interview patients to complete documents, case histories, or registration. Gather patient insurance information and check eligibility.
• Maintain patient schedule prep and ensure it is completed within the directed timeframe.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

The University of North Texas System is seeking a Patient Access Representative to support the HSC Health Systems in Fort Worth. The role involves frontline patient interactions, appointment scheduling, and medical records processing within a busy clinical environment.

Minimum qualifications include a high school diploma or GED and at least one year of customer service experience. Strong multitasking, communication and customer service skills are essential.