Patient Access & Pre-Registration Specialist

Community Health Systems, Inc.; Tucson (AZ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, and Life Ins.

Generous Paid Time Off

Extended Illness Bank (EIB)

Matching 401(k)

Career Advancement

Rewards & Recognition Programs

Exclusive Discounts and Perks

Job summary

Community Health Systems, Inc. is seeking a full-time Pre-Registration Representative to support the Central Scheduling department at Northwest Medical Center in Tucson, AZ.

This role focuses on pre-registering patients, collecting accurate demographic, insurance, and financial information, and obtaining authorizations as needed. The position involves cross-setting work with Emergency Department, Outpatient Services, and Admissions to streamline check-ins and minimize delays.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a customer service role required.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.

Responsibilities

• Pre-registers scheduled patients by obtaining and verifying demographic, insurance, and financial information before their appointment.
• Ensures accurate collection of patient deductibles, co-payments, and coinsurance following facility guidelines.
• Verifies insurance eligibility and benefits using electronic verification systems and contacts insurance companies as needed.
• Uses the electronic registration system to enter and update patient information, ensuring accuracy and compliance.
• Obtains informed consent and scans required documents, including patient identification, insurance cards, and physician orders.
• Protects patient health information (PHI) by adhering to HIPAA and facility policies regarding confidentiality.
• Communicates financial obligations to patients, provides payment plan options, and documents collection activities.
• Assists in reducing patient wait times by ensuring all pre-registration steps are completed before arrival.
• Provides professional customer service by greeting patients, addressing inquiries, and directing them as needed.
• Ensures compliance with state, Joint Commission (TJC), and other regulatory agency requirements.
• Performs other duties as assigned.

Skills

Patient registration

Insurance verification

HIPAA compliance

Customer service

Communication

Attention to detail

Multitasking

Education

Post-secondary education in medical office administration or healthcare administration (preferred)

Tools

Electronic verification systems

Job description

Community Health Systems, Inc. is seeking a full-time Pre-Registration Representative to support the Central Scheduling department at Northwest Medical Center in Tucson, AZ.

This role focuses on pre-registering patients, collecting accurate demographic, insurance, and financial information, and obtaining authorizations as needed. The position involves cross-setting work with Emergency Department, Outpatient Services, and Admissions to streamline check-ins and minimize delays.