Patient Access Pre-Registration Specialist

Northwest Healthcare; Tucson (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, and Life Ins.

Generous Paid Time Off (PTO)

Extended Illness Bank (EIB)

Matching 401(k)

Opportunities for Career Advancement

Rewards & Recognition Programs

Exclusive Discounts and Perks

Job summary

Northwest Medical Center in Tucson, AZ is seeking a full-time Pre-Registration Representative to support our Central Scheduling department. You will pre-register patients and verify demographics, insurance, and financial information prior to appointments.

You will obtain authorizations, communicate financial obligations, and work across the Emergency Department, Outpatient Services, and Admissions to ensure smooth check-ins and minimize delays.

Qualifications

• Prefers postsecondary education or training in medical office administration or healthcare administration.
• 0-2 years of experience in a customer service role required.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.

Responsibilities

• Pre-registers scheduled patients by obtaining and verifying demographic, insurance, and financial information before their appointment.
• Verifies insurance eligibility and benefits using electronic verification systems and contacts insurance companies as needed.
• Uses the electronic registration system to enter and update patient information, ensuring accuracy and compliance.
• Obtains informed consent and scans required documents, including patient identification, insurance cards, and physician orders.
• Protects patient health information (PHI) by adhering to HIPAA and facility policies regarding confidentiality.
• Communicates financial obligations to patients, provides payment plan options, and documents collection activities.
• Assists in reducing patient wait times by ensuring all pre-registration steps are completed before arrival.
• Provides professional customer service by greeting patients, addressing inquiries, and directing them as needed.
• Ensures compliance with state, Joint Commission (TJC), and other regulatory agency requirements.

Skills

Registration systems

Insurance verification

Financial counseling

Customer service

PHI confidentiality

Problem solving

Fast-paced

Organization

Education

Postsecondary education in medical/health admin

Job description

Northwest Medical Center in Tucson, AZ is seeking a full-time Pre-Registration Representative to support our Central Scheduling department. You will pre-register patients and verify demographics, insurance, and financial information prior to appointments.

You will obtain authorizations, communicate financial obligations, and work across the Emergency Department, Outpatient Services, and Admissions to ensure smooth check-ins and minimize delays.