Patient Access & Outreach Specialist (Neurosurgery)

aah; Charlotte (NC); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Retirement plan

Educational assistance

Job summary

Advocate Health in Charlotte, NC seeks a full-time Medical Office Scheduler to manage patient appointments and communications in the Neurosurgery department. You will handle calls, remind patients of visits, process refills, and coordinate referrals under a busy neurosurgery workflow.

The role requires a high school diploma or GED, with preferred associates degree in a healthcare field and experience in medical office settings. Schedule is 40 hours, Monday–Friday 8:00 a.m.

Qualifications

• High School Diploma or GED required.
• Associates degree in healthcare related field preferred.
• Medical, secretarial, and/or customer service experience required.
• 1 year in a medical office or healthcare setting with appointment scheduling and patient phone calls preferred.
• Experience as CMA/RMA, MOA or in a call center environment preferred.

Responsibilities

• Answers inbound and/or places outbound telephone calls and directs callers efficiently.
• Schedules various types of appointments for physicians, clinicians and other staff.
• Contacts patients by phone to remind of appointments and provide instructions; reschedules as needed.
• Takes requests for refills, labs and test results; handles patient message calls.
• Organizes and follows up on paperwork related to patient care.
• Opens and distributes mail, correspondence, lab results and diagnostic testing.
• Assists with identifying and initiating referrals for specialists.

Education

High School Diploma or GED

Associates degree in healthcare related field

Job description

Advocate Health in Charlotte, NC seeks a full-time Medical Office Scheduler to manage patient appointments and communications in the Neurosurgery department. You will handle calls, remind patients of visits, process refills, and coordinate referrals under a busy neurosurgery workflow.

The role requires a high school diploma or GED, with preferred associates degree in a healthcare field and experience in medical office settings. Schedule is 40 hours, Monday–Friday 8:00 a.m.