CNSA Access/Outreach Specialist - Charlotte – FT

Advocate Health; Charlotte (NC); Presencial; USD 33.000 - 42.000; Jornada completa

Descripción de la vacante

Advocate Health is seeking a patient services specialist to manage front-desk calls, schedule appointments for physicians and clinicians, and handle patient communications and follow-up care.

This role focuses on accurate handling of referrals, labs, test results, and related paperwork in a fast-paced clinical setting within Advocate Health.

Formación

• High School Diploma or GED required.
• Associates degree preferred.

Responsabilidades

• Answers inbound/outbound calls and directs callers for efficient handling.
• Schedules appointments for physicians, clinicians, and other staff, and communicates instructions to patients.
• Contacts patients to remind about appointments and follow up on care questions; manages rescheduling and cancellations.
• Processes refills, labs, test results, and patient messages; handles prescription refill questions.
• Organizes and expedites paperwork related to patient care and handles mail and lab results.

Descripción del empleo

Essential Functions

• Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
• Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient.
• Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed. Cancels and reschedules appointments as needed.
• Takes requests for refills, labs and test results, if required. Assists with patient message call backs and prescription refill questions.
• Organizes, expedites and follows-up on any paperwork related to patient care.
• Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned.
• Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests.

Physical Requirements

Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight, hearing and touch. Must be able to speak and articulate clearly. Works in a fast-paced environment.

Education, Experience and Certifications

High School Diploma or GED required; Associates degree in healthcare related field preferred. Medical, secretarial, and/or customer service experience required. 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred. Experience as CMA/RMA, MOA or in a call center environment preferred.