Patient Access Ops Lead - Growth & Bonus Eligible (Day Shift)

Children's Hospital Colorado; Aurora (CO); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

403b retirement

Annual bonus

Job summary

Children's Hospital Colorado is seeking an Operations Supervisor in Aurora to lead administrative support teams in the AMC ED Patient Access area. The role focuses on coaching, mentoring, scheduling, and performance management while driving monthly audits and scorecards.

You will oversee onboarding, timekeeping, and day-to-day operations, collaborating across departments to ensure efficient patient access and service quality. This is an in-person day shift position.

Qualifications

• Degrees - High School diploma or equivalent.
• Experience - Minimum of two (2) years previous relevant experience in a health care setting.
• Equivalency - Bachelor's degree in Administration, Health Care Administration, Management, Finance, or related field substitutes for experience on a year-for-year basis.

Responsibilities

• Recruits, screens and selects applicants for administrative support roles. Educates all staff on job processes.
• Ensures proper training of staff by utilizing the resources available within the team.
• Assigns and manages day-to-day work flow for staff. Manages, mentors, and supports staff on a daily basis.
• Develops clear goals and objectives for performance management and effectively communicates accountability.
• Creates a culture and atmosphere that will lead to a high level of employee engagement.
• Implements and evaluates strategies to improve employee performance including performance improvement plans and making final determination on terminations of employment.
• Provides and utilizes productivity reports for the department to assess performance of entire team.
• Reviews customer service score cards and work quality with staff (phone call monitoring, customer surveys, and etc.).
• Participates in labor cost and financial component decisions related to day-to-day operations.
• Performs Kronos and other relevant time keeping administration.
• Manages day-to-day administrative operations, including staffing.
• Acts as a working supervisor and remains available to provide coverage for administrative/support staff.
• Establishes and maintains partnerships across the hospital with operational, clinical, faculty/provider leadership.
• Establishes team communication norms and staff rounding. Other duties as assigned.

Skills

Coaching

Mentoring

Team supervision

Timekeeping

Performance management

Staff scheduling

Communication

Employee engagement

Education

High School diploma or equivalent

Bachelor's degree in Administration, Health Care Administration, Management, Finance, or related field

Tools

Kronos

Job description

Children's Hospital Colorado is seeking an Operations Supervisor in Aurora to lead administrative support teams in the AMC ED Patient Access area. The role focuses on coaching, mentoring, scheduling, and performance management while driving monthly audits and scorecards.

You will oversee onboarding, timekeeping, and day-to-day operations, collaborating across departments to ensure efficient patient access and service quality. This is an in-person day shift position.