Patient Access & Revenue Optimization Lead

Boulder Medical Center; Boulder (CO); On-site; USD 78,000 - 97,000; Full time

Benefits offered by this job

Medical/dental/vision

Flexible spending

Life insurance

401(k)

Paid time off

Paid holidays

Job summary

Boulder Medical Center is seeking a Patient Access Manager to lead the front desk and centralized scheduling across locations in Boulder County, CO. This full-time role reports to the Director of Finance and drives efficient patient access workflows to support revenue cycle goals.

The ideal candidate will have a Bachelor's in business-related field, 3+ years in patient access management, and strong skills in leadership, data interpretation, and MS Office. Epic EMR experience is essential.

Qualifications

• Three+ years in reception, patient access, or call center management.
• Experience with patient registration, insurance and financial service processes in hospital/clinic.
• Practical knowledge of medical billing in a hospital/provider setting.
• Ability to read and interpret data and create reports.
• Strong computer skills and proficiency with MS Office and medical software.

Responsibilities

• Act as a thought partner to revenue cycle leadership, clinical leaders, and operations to align patient access strategy with organizational goals
• Serve as an escalation point for patient access concerns, resolving issues with professionalism and attention to both patient satisfaction and business impact
• Define and implement standardized workflows for scheduling, registration, insurance verification, and collections to ensure consistency and efficiency across all BMC locations
• Establish clear expectations and KPIs for front desk operations
• Establish, communicate, and enforce policies and procedures that support compliance with HIPAA, OSHA, payer rules, and other regulatory requirements
• Anticipate and respond to organizational needs, positioning the patient access function to adapt effectively to future challenges and opportunities
• Provide ongoing teaching, coaching, and mentoring to patient access staff, fostering professional growth, engagement, and resilience

Skills

Leadership

Communication

Time management

Problem-solving

MS Office

Education

Bachelor's degree in business administration

Tools

Epic EMR

Job description

Boulder Medical Center is seeking a Patient Access Manager to lead the front desk and centralized scheduling across locations in Boulder County, CO. This full-time role reports to the Director of Finance and drives efficient patient access workflows to support revenue cycle goals.

The ideal candidate will have a Bachelor's in business-related field, 3+ years in patient access management, and strong skills in leadership, data interpretation, and MS Office. Epic EMR experience is essential.