Patient Access Operations Leader — Drive Care & Efficiency

Northwestern Medicine Delnor Hospital; Geneva (IL); On-site; USD 37,071 - 51,894; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Medical, dental and vision coverage

Life insurance

Annual salary increase and incentive

Paid time off and holiday pay

Job summary

Northwestern Medicine Delnor Hospital is seeking a Patient Access Ops Coordinator to provide exceptional customer service and manage scheduling across sites. The role ensures policy compliance, coaching, and staff development while driving patient satisfaction and operational efficiency.

The position emphasizes training, performance reviews, and collaboration with management to deliver high-quality patient access services in a healthcare setting.

Qualifications

• Excellent interpersonal verbal communication skills.
• Excellent problem solving skills.
• Ability to read and communicate effectively in English.
• Basic computer skills.
• Ability to type 40 wpm.
• Excellent verbal and written communication skills.
• Ability to multi‑task. Customer service‑oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Assists with training, progressive discipline, dismissals, performance appraisals, and employee relations.
• Schedule staff and allocate resources across hours of operation to maximize patient access satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
• Ensure staff has access to necessary policies, procedures, training and other resources necessary to complete their responsibilities, and that policies and procedures are updated as necessary. Provide one to one coaching and mentoring.
• Coordinates and manages staff scheduling and coverage to accomplish optimum coverage. This may involve walking and working in multiple worksites.
• Identifies, analyzes and communicates key issues/trends and reports findings and recommendations to management.
• Provides input to management on budget issues, staffing, cost containment strategies and capital needs.
• Provides staff with monthly attendance review.
• Works on a daily basis in regards to staffing, operations, performance and goal measurement and tracking.
• Assists in leading and/or developing employee engagement participation and improvement.
• Assists in leading and/or developing plans with team, Team Lead, and Manager to ensure patient satisfaction goals are met.
• Leads training and coaching exercises with employees to continuously improve skill sets.

Job description

Northwestern Medicine Delnor Hospital is seeking a Patient Access Ops Coordinator to provide exceptional customer service and manage scheduling across sites. The role ensures policy compliance, coaching, and staff development while driving patient satisfaction and operational efficiency.

The position emphasizes training, performance reviews, and collaboration with management to deliver high-quality patient access services in a healthcare setting.