Patient Access Operations Manager

Carolinas Medical Center; Wheeling Township (IL); On-site; USD 57,000 - 85,000; Full time

Job summary

Advocate Health in Illinois is seeking a 24/7 Revenue Cycle Manager to oversee the North IL arrival teams, ensuring efficient department operations with exceptional quality and service.

The role requires a Bachelor's in Health Care Administration, typically 5+ years in patient access/admitting and at least 1 year in supervisory management of staff and budgets within a large healthcare organization.

Qualifications

• Proven ability to network and problem solve for physicians and office management.
• Demonstrated critical thinking, creativity, problem solving and decision-making skills.
• Self-directed, flexible and able to handle high pressure with effective time-management.
• Exceptional organizational, communication (verbal & written) and facilitation skills.
• Demonstrated coaching and counseling skills with ability to supervise large numbers of staff in a fast-paced environment.

Responsibilities

• Utilizes performance improvement techniques to analyze processes and streamline workflow design, improving quality and revenue cycle performance.
• Maintains effective communication with patients, families, department and medical staff as liaison to ensure efficient operations and high quality service.
• Surveys and ensures satisfaction of patients, staff, and physicians; follows up on concerns to maximize customer satisfaction and quality.
• Analyzes problem trends to determine root causes and recommends refinements for implementation.
• Collaborates with patient access departments to initiate new procedures and revise policies and training as needed.

Skills

Networking

Problem solving

Time management

Communication

Coaching

Supervisory skills

Computer skills

Education

Bachelor's Degree in Health Care Administration

Tools

Windows applications

Job description

Advocate Health in Illinois is seeking a 24/7 Revenue Cycle Manager to oversee the North IL arrival teams, ensuring efficient department operations with exceptional quality and service.

The role requires a Bachelor's in Health Care Administration, typically 5+ years in patient access/admitting and at least 1 year in supervisory management of staff and budgets within a large healthcare organization.