Patient Access Operations Manager

Mount Sinai; New York (NY); On-site; USD 87,000 - 130,000; Full time

Job summary

Mount Sinai Health System seeks a Manager of Patient Access Services for the Mount Sinai Hospital in New York. The role oversees day-to-day patient access operations across multiple service areas, ensuring accurate registration, insurance verification, and financial clearance while maintaining regulatory compliance.

The position provides leadership to supervisors and staff, collaborates with Revenue Cycle, Finance, IT, and HR to improve efficiency and patient experience, and supports center-led

Qualifications

• Experience managing Patient Access or front-end revenue cycle operations within a hospital or large health system.
• Knowledge of registration, insurance verification, and financial clearance processes.
• Strong interpersonal, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Ability to work effectively in a collaborative, matrixed organization.

Responsibilities

• Manage daily Patient Access operations to ensure accurate and timely registration, insurance capture, and compliance with regulatory and payer requirements.
• Monitor performance metrics related to productivity, accuracy, and quality; implement corrective actions as needed.
• Identify workflow gaps and lead process improvement initiatives to enhance efficiency and data integrity.
• Ensure staff onboarding, ongoing education, and regulatory training, including customer service standards (AIDET).
• Maintain knowledge of patient access workflows, payer requirements, and front-end revenue cycle metrics.
• Build relationships with internal stakeholders and ensure HIPAA compliance.
• Foster accountability, coach supervisors and frontline staff, and manage performance within union guidelines.

Skills

Leadership

Patient Access

Communication

Interpersonal

Collaboration

Education

Bachelor's Degree

High School Diploma/GED with equivalent experience

Tools

EPIC

Job description

Mount Sinai Health System seeks a Manager of Patient Access Services for the Mount Sinai Hospital in New York. The role oversees day-to-day patient access operations across multiple service areas, ensuring accurate registration, insurance verification, and financial clearance while maintaining regulatory compliance.

The position provides leadership to supervisors and staff, collaborates with Revenue Cycle, Finance, IT, and HR to improve efficiency and patient experience, and supports center-led