Patient Access Leader - Front-End Revenue & Access Ops

Mount Sinai; United States; On-site; USD 87,000 - 130,000; Full time

Job summary

Mount Sinai Health System is seeking a Manager of Patient Access Services at Mount Sinai South Nassau. This role oversees daily front-end operations across service areas, ensuring accurate patient registration, insurance verification, and financial clearance, while promoting a patient-centered access experience.

Responsibilities include leading Patient Access supervisors and staff, monitoring metrics, driving process improvements, onboarding and regulatory training, and collaborating with IT and

Qualifications

• Experience managing Patient Access or front-end revenue cycle operations within a hospital or large health system.
• Knowledge of registration, insurance verification, and financial clearance processes.
• Strong interpersonal, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Experience in a unionized healthcare environment and EPIC familiarity preferred.

Responsibilities

• Manage daily Patient Access operations to ensure accurate registration, insurance capture, and compliance with regulatory and payer requirements.
• Monitor performance metrics and implement corrective actions as needed.
• Identify workflow gaps and lead process improvement initiatives to enhance efficiency and data integrity.
• Ensure onboarding, ongoing education, and regulatory training, including customer service standards.
• Collaborate with IT and Revenue Cycle teams to optimize EPIC workflows and front-end revenue capture.
• Supervise, coach, and develop Patient Access supervisors, leads, and frontline staff.
• Maintain HIPAA privacy and security standards and ensure organizational policies are followed.

Skills

Leadership

Communication

Staff development

Collaboration

multitasking

Education

Bachelor’s Degree strongly preferred

High School Diploma/GED with equivalent, 3-4 years of experience

Tools

EPIC

Job description

Mount Sinai Health System is seeking a Manager of Patient Access Services at Mount Sinai South Nassau. This role oversees daily front-end operations across service areas, ensuring accurate patient registration, insurance verification, and financial clearance, while promoting a patient-centered access experience.

Responsibilities include leading Patient Access supervisors and staff, monitoring metrics, driving process improvements, onboarding and regulatory training, and collaborating with IT and