Patient Access Operations Manager

SmartRecruiters, Inc.; Glenview (IL); On-site; USD 55,000 - 76,000; Full time

Job summary

Northwestern Medicine is seeking an Access Manager to lead operations within the NMHC Access Division across Glenview, Grayslake (including a 24/7 ED), Deerfield, Vernon Hills, and Gurnee. The role involves an on-call rotating schedule and a flexible mid-morning/late afternoon work window.

The Manager oversees budgeting, staffing, training, and program development to ensure safe, high-quality patient access services and customer satisfaction across the NM System.

Qualifications

• Bachelor's degree in Health Care or related field.
• Progressive leadership experience.
• Excellent communication and interpersonal skills.
• Proficient problem solving and decision making skills, with ability to confront and resolve issues.

Responsibilities

• Establishes, implements, and monitors the unit or service areas capital and operating budget to achieve defined targets.
• Recruits and retains staff members consistent with the unit and organizations human resource plan.
• Develops systems for the responsible use of all hospital and practice resources.
• Defines and advances support systems (Telecom, Scheduling and Registration) process in support of departmental, patient and Access Division needs.
• Ensures all staff are trained and developed in all aspects of operations to optimize operational efficiency and effectiveness.
• Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations.
• Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
• Translates organizational vision into a unit or service area vision that engages staff in contributing to and achieving that vision.
• Provides daily, just-in-time feedback to improve performance and self-esteem of staff.
• Tracks coaching discussions and actual performance of associates to ensure accountability.
• Seeks ways to match staff members talents and career interests with organizational opportunities.
• Continually examines ways to improve business relationships with customers, suppliers, community, etc.
• Seeks and is open to new ideas from a wide range of sources; encourages others to share knowledge and best practices.

Skills

Leadership experience

Communication skills

Problem solving

Education

Bachelor's degree in Health Care or related field

Job description

Northwestern Medicine is seeking an Access Manager to lead operations within the NMHC Access Division across Glenview, Grayslake (including a 24/7 ED), Deerfield, Vernon Hills, and Gurnee. The role involves an on-call rotating schedule and a flexible mid-morning/late afternoon work window.

The Manager oversees budgeting, staffing, training, and program development to ensure safe, high-quality patient access services and customer satisfaction across the NM System.