Patient Access Operations Leader

Purchaseyourfreedom; Glenview (IL); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking an Access Manager to lead operations within the NMHC Access Division across Glenview and surrounding areas. The role requires coordinating registration, scheduling, financial clearance and counseling services, with an on-call rotating schedule and flexible hours.

The Access Manager will oversee budgets, staff development and quality outcomes, ensuring patient and customer satisfaction while translating the organization’s mission into actionable plans.

Qualifications

• Bachelor's degree in Health Care or related field
• Progressive leadership experience
• Excellent communication and interpersonal skills
• Proficient problem solving and decision making skills, with ability to confront and resolve issues

Responsibilities

• Establishes, implements, and monitors the unit or service areas capital and operating budget to achieve defined targets.
• Recruits and retains staff members consistent with the unit and organizations human resource plan.
• Develops systems for the responsible use of all hospital and practice resources.
• Defines and advances support systems (Telecom, Scheduling and Registration) process in support of departmental, patient and Access Division needs.
• Ensures all staff are trained and developed in all aspects of operations to optimize operational efficiency and effectiveness.
• Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations.
• Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
• Translates organizational vision into a unit or service area vision that engages staff in contributing to and achieving that vision.
• Provides daily, just-in-time feedback to improve performance and self-esteem of staff.
• Tracks coaching discussions and actual performance of associates to ensure accountability.
• Seeks ways to match staff members talents and career interests with organizational opportunities.
• Continually examines ways to improve business relationships with customers, suppliers, community, etc.
• Seeks and is open to new ideas from a wide range of sources; encourages others to share knowledge and best practices.
• Ensures measurement and achievement of key performance indicators of the department and devises improvement strategies where needed to ensure performance
• Measure performance against goals in dashboards produced to customers
• Ensures the development, delivery and maintenance of technical in-service and continuing education programs to ensure the continuing evolution of staff competence Quality Management
• Collaborates with medical leadership in the development and implementation of programs/systems
• Maintains current knowledge of technical/clinical requirement of the department
• Monitors patient satisfaction on a regular, periodic and consistent basis and takes appropriate action based upon customer feedback.

Education

Bachelor's degree in Health Care or related field

Progressive leadership experience

Excellent communication and interpersonal skills

Proficient problem solving and decision making skills

Job description

Northwestern Medicine is seeking an Access Manager to lead operations within the NMHC Access Division across Glenview and surrounding areas. The role requires coordinating registration, scheduling, financial clearance and counseling services, with an on-call rotating schedule and flexible hours.

The Access Manager will oversee budgets, staff development and quality outcomes, ensuring patient and customer satisfaction while translating the organization’s mission into actionable plans.