Patient Access Operations Lead

Hugh Chatham Health, Inc.; Town of Grafton (WI); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Educational Assistance Program

Retirement plan with employer match

Job summary

Advocate Health in Wisconsin seeks a Full-time Revenue Cycle Administrator to manage daily patient service operations, staff guidance, and scheduling at the Grafton site. Responsibilities include HIPAA compliance, financial processes, and delivering exceptional patient service.

The role requires two years in Patient Access or related experiences, strong communication, and the ability to multitask in a fast-paced environment. Evening and some weekend coverage may be required.

Qualifications

• Two years of experience in Patient Access or related patient services.
• Excellent organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of HIPAA and regulatory requirements.

Responsibilities

• Oversee daily operations of patient service areas to ensure departmental standards and efficiency are met.
• Educate and update staff on changes relevant to their roles, policies, and procedures.
• Manage supplies by ordering within budget guidelines and departmental needs.
• Assess staffing needs and communicate requirements to leadership; ensure compliance with personnel policies.
• Provide leadership and support to patient services staff, including training, orientation, work direction, and performance input.
• Create and adjust staff schedules for optimal efficiency and patient throughput, including breaks, meetings, and peak volume coverage.
• Assist with financial processes, including point-of-service collections, cash reconciliation, and bank deposits; monitor department work queues.
• Support HR functions, such as interviewing, onboarding, staff development, and resolving employee concerns.
• Ensure accurate patient registration, including demographic, insurance, and financial information; maintain HIPAA compliance and confidentiality.
• Verify insurance coverage and financial responsibility, explain obligations to patients, and refer to Financial Advocates when needed.
• Maintain regulatory compliance with HIPAA, EMTALA, Medicare notices, consent forms, and other required documentation; obtain signatures as needed.
• Deliver exceptional customer service, including greeting patients, answering inquiries, scheduling appointments, coordinating assistance, and fostering a welcoming environment.

Skills

Leadership

Communication

Multitasking

Customer service

Attention to detail

Problem solving

Education

High school diploma or GED

Tools

EPIC

Insurance verification tools

Microsoft Office

Job description

Advocate Health in Wisconsin seeks a Full-time Revenue Cycle Administrator to manage daily patient service operations, staff guidance, and scheduling at the Grafton site. Responsibilities include HIPAA compliance, financial processes, and delivering exceptional patient service.

The role requires two years in Patient Access or related experiences, strong communication, and the ability to multitask in a fast-paced environment. Evening and some weekend coverage may be required.