Lead Patient Access Associate, BH Surgery Center @ BTHW, $1000 bonus, FT, 06A-2:30P

Baptist Health; Boynton Beach (FL); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive health and wellness

Tuition reimbursement

Job summary

Baptist Health in Boynton Beach is hiring a Lead Patient Access Associate for the BH Surgery Center at BTHW. This full-time role offers a $1000 bonus and a 06A-2:30P schedule. You will coordinate patient flow, verify insurance, and support revenue cycle operations.

The position requires at least 2 years in Patient Access, knowledge of HIPAA and Medicare rules, and strong customer service. Bilingual English and Spanish/Creole is preferred.

Qualifications

• Minimum 2 years Patient Access experience
• Knowledge of HIPAA, AHCA, EMTALA, Medicare structures and medical necessity
• Detail-oriented, organized with strong interpersonal skills
• Cross-trained to substitute all staff positions as needed

Responsibilities

• Coordinate patient flow and timely processing from intake to scheduling
• Maintain knowledge of insurance requirements, pricing, and financial assistance options
• Serve as a Patient Access resource; lead in the absence of manager/supervisor
• Participate in departmental committees and support new hire training

Skills

Patient Access

Customer service

Bilingual English Spanish Creole

Education

Associates Degree preferred

High School Diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

Lead Patient Access Associate, BH Surgery Center @ BTHW, $1000 bonus, FT, 06A-2:30P

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more
  

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Exemplary teamwork, service, and overall knowledge of BHSF Revenue Cycle, from a Patient Access perspective. This position is for those individuals who will serve as a preceptor for new hires. The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Serves as a Patient Access resource and takes on leadership role in the absence of a Manager/Supervisor. Maintaining knowledge of insurance requirements, BHSF pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated pay range for this position is $18.87 - $23.96 / hour depending on experience.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications:

• For internal staff: A minimum of 2 years Patient Access experience.
• Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 12 months.
• Exceeds departmental KPIs.
• Maintains a positive attitude, is self-motivated, and encourages others.
• Cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
• For external staff: Associates Degree preferred with 2 years Patient Access experience, or 3 years Patient Access/Leadership experience in lieu of degree.
• Complete and successfully pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Understanding of insurance contracts, collections, authorizations, and pre-certifications, Microsoft Office products, and EMR applications, etc.
• Knowledge of medical terminology.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: 2 Years

Job

Corporate

Primary Location

Boynton Beach

Organization

Baptist Health Enterprises

Schedule

Full-time

Job Posting

Aug 12, 2026, 12:00:00 AM

Unposting Date

Ongoing

EOE, including disability/vets