Patient Access & Onboarding Specialist

US Oncology Inc.; Texas; On-site; USD 36,000 - 48,000; Full time

Job summary

The US Oncology Network, at Texas Oncology's Amarillo clinic, is seeking a New Patient Coordinator to join the Revenue Cycle Department. This full-time onsite role supports patient access, insurance verification, and scheduling for exams and procedures.

Under supervision, you will manage new patient referrals, register demographics, verify benefits, and maintain accurate records while upholding HIPAA. Candidates should have a high school diploma and experience in healthcare revenue cycle.

Qualifications

• High School diploma or equivalent required.
• Two (2) years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Responsibilities

• Oversee the continuum of the new patient referral process within department standards.
• Provide strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
• Independently assesses patient needs to prioritize and triage referrals.
• Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
• Proactively follows-up on missing medical records and test results from referring providers.
• Obtains patient demographic, insurance, referral, and other pre-visit required information.
• Verifies and registers patient accounts in the practice management system.
• Facilitates insurance benefit and eligibility investigations.
• Provides patients with appointment details such as time, location, directions, and instructions to patients.
• Distributes appropriate medical forms to the patient for completion prior to initial visit.
• Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
• Works in conjunction with the clinical team to accommodate scheduling requests.
• Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
• Provides support and information to providers to problem solve and manage complex administrative issues.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Other duties as requested or assigned.

Skills

Customer service

Communication skills

Attention to detail

Education

High School diploma or equivalent

Tools

PMS systems

EHR platforms

Microsoft Office

Job description

The US Oncology Network, at Texas Oncology's Amarillo clinic, is seeking a New Patient Coordinator to join the Revenue Cycle Department. This full-time onsite role supports patient access, insurance verification, and scheduling for exams and procedures.

Under supervision, you will manage new patient referrals, register demographics, verify benefits, and maintain accurate records while upholding HIPAA. Candidates should have a high school diploma and experience in healthcare revenue cycle.