Patient Access & Onboarding Liaison

North Olympic Healthcare Network; Port Angeles (WA); On-site; USD 25,000 - 29,000; Full time

Job summary

North Olympic Healthcare Network is seeking a New Patient Liaison at our Downtown Health Center in Port Angeles, WA. This full-time role educates new patients about NOHN services and guides them through establishing care, including registration and scheduling, while working with the Outreach and Communications team.

The position supports first-contact assistance, patient education on the Patient-Centered Medical Home, and coordination with the Quality Department to welcome patients on managed

Qualifications

• High School Graduate or GED Equivalent.
• Previous customer service experience required.
• EPIC experience preferred.
• Experience in a medical clinic is preferred.

Responsibilities

• Educates potential patients about services at NOHN (Behavioral Health, Dental, Lab, etc).
• Manages MCO rosters for patients establishing care as new patients.
• Explains Sliding Fee Discount program and connects to Financial Counselor.
• Completes accurate registration in EPIC including MyChart sign-up.
• Assists patients with Health History completion and provides to clinical staff.
• Schedules first appointment with primary care provider.
• Assesses need for Community Resource Navigator engagement.
• Provides transportation assistance for first appointment if needed.
• Supports Urgent New Patient process and acts as patient liaison.
• Performs other duties as assigned.

Skills

Customer service

Communication

Data recording

Education

High School Diploma or GED

Tools

EPIC

Job description

North Olympic Healthcare Network is seeking a New Patient Liaison at our Downtown Health Center in Port Angeles, WA. This full-time role educates new patients about NOHN services and guides them through establishing care, including registration and scheduling, while working with the Outreach and Communications team.

The position supports first-contact assistance, patient education on the Patient-Centered Medical Home, and coordination with the Quality Department to welcome patients on managed