Lead Patient Access & Training Specialist

Community Health Network, Inc.; Kokomo (IN); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Community Health Network, Inc. is seeking a Lead Patient Access Representative in Oncology Howard to coordinate Patient Access activities and drive a customer-focused environment in a fast-paced healthcare setting.

The role emphasizes onboarding new hires, developing training materials, and providing leadership with performance data. Occasional on-call coverage is required to support department needs.

Qualifications

• High School Diploma or GED required.
• Minimum of two years of experience in a healthcare/medical office environment.

Responsibilities

• Coordinate all aspects of Patient Access to ensure a customer-focused, quality-driven work climate.
• Onboard new hires and develop training materials for the team.
• Provide statistical data to leadership and complete team member audits.
• Serve as liaison for team members and supervisors on process and procedural concerns.
• Participate in on-call rotation within the department.

Skills

Verbal communication

Written communication

Customer service

Team leadership

Process improvement

Training materials development

On-call coordination

Medical terminology

Interdepartmental collaboration

Education

High School Diploma or GED

Job description

Community Health Network, Inc. is seeking a Lead Patient Access Representative in Oncology Howard to coordinate Patient Access activities and drive a customer-focused environment in a fast-paced healthcare setting.

The role emphasizes onboarding new hires, developing training materials, and providing leadership with performance data. Occasional on-call coverage is required to support department needs.