New Patient Liaison

North Olympic Healthcare Network; Port Angeles (WA); On-site; USD 25,000 - 29,000; Full time

Job summary

North Olympic Healthcare Network is seeking a New Patient Liaison at our Downtown Health Center in Port Angeles, WA. This full-time role educates new patients about NOHN services and guides them through establishing care, including registration and scheduling, while working with the Outreach and Communications team.

The position supports first-contact assistance, patient education on the Patient-Centered Medical Home, and coordination with the Quality Department to welcome patients on managed

Qualifications

• High School Graduate or GED Equivalent.
• Previous customer service experience required.
• EPIC experience preferred.
• Experience in a medical clinic is preferred.

Responsibilities

• Educates potential patients about services at NOHN (Behavioral Health, Dental, Lab, etc).
• Manages MCO rosters for patients establishing care as new patients.
• Explains Sliding Fee Discount program and connects to Financial Counselor.
• Completes accurate registration in EPIC including MyChart sign-up.
• Assists patients with Health History completion and provides to clinical staff.
• Schedules first appointment with primary care provider.
• Assesses need for Community Resource Navigator engagement.
• Provides transportation assistance for first appointment if needed.
• Supports Urgent New Patient process and acts as patient liaison.
• Performs other duties as assigned.

Skills

Customer service

Communication

Data recording

Education

High School Diploma or GED

Tools

EPIC

Job description

Job Location: Downtown Health Center - Port Angeles, WA 98362
Position Type: Full Time
Salary Range: $18.10 - $21.29 Hourly
Job Shift: Day

New Patient Liaison

The New Patient Liaison assists new patients in establishing care at North Olympic Healthcare Network. The position will be an integral member of the Outreach and Communications team as the first point of contact with people learning about our Mission and Vision for all people seeking to establish care at NOHN. The New Patient Liaison will educate patients on the unique characteristics of a Patient-Centered Medical Home by introducing them to the whole-person array of services offered to NOHN patients. The Liaison will speed and ease the process of new patient registration by also being able to perform the specifics of registration and scheduling new patients. The Liaison will work closely with our Quality Department to identify and welcome new patients on managed care organizations (MCO) through efficient management of MCO rosters.

Essential Duties and Responsibilities

• Educates potential patients on all services provided at NOHN, including Behavioral Health, Dental, Lab, etc.
• Manages MCO rosters regarding patients assigned to NOHN who need to establish care as new patients
• Explains the Sliding Fee Discount program and connects patient with Financial Counselor if needed
• Complete and accurate registration in EPIC including MyChart sign-up
• Assists patient with completion of Health History and provides to clinical staff
• Schedules first appointment with primary care provider
• Assesses need for possible engagement with Community Resource Navigator
• Provides necessary transportation assistance if needed for first appointment
• Assists with Urgent New Patient process and serves as the patient’s liaison through this process
• All other duties as assigned

Operational Excellence

• Uses professional skills to the best of their ability
• Provides a positive patient-centered experience for every patient
• Considers safety of patients and works to help provide a safe environment
• Maintains a current up-to-date knowledge of new policies and procedures
• Works to create an efficient, highly productive environment utilizing LEAN methodology

Relationship Management

• Develops excellent rapport with those seeking to establish care
• Works collaboratively with all staff, providers, and leadership
• Engages others as part of a team-oriented philosophy

Qualifications

Education

High School Graduate or GED Equivalent.

Experience

• Previous customer service experience required
• Previous experience in a medical clinic preferred
• Possess a professional, cheerful attitude and create a positive first impression
• EPIC Experience preferred

Skills

• Ability to accurately record and transmit detailed information
• Ability to communicate well with others through written and verbal interpersonal communication