Office Coordinator Clerical

ccf; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Cleveland Clinic Health System is seeking an Office Coordinator Clerical at the Stuart Family Health Center. This role supports patient-first care, handles front-office tasks, and ensures smooth daily operations in a busy clinic.

You will be the gateway for patient access, assisting with registration, scheduling, and related administrative duties across specialties. Opportunities exist to grow within the department.

Qualifications

• High School Diploma or GED is required.
• Two years of clerical or customer service experience preferred.
• Knowledge of medical terminology.

Responsibilities

• Answer phones, triage calls, schedule appointments, obtain referrals and authorizations.
• Support clinic operations and assist physician and nurse staff.
• Facilitate patient access and act as liaison between patients and departments.
• Ensure smooth appointment flow from check-in to checkout.
• Update patient demographics and insurance information.
• Prepare and process surgery packets and documentation.
• Maintain accurate documentation and files.

Skills

Customer service

Clerical skills

Medical terminology

Microsoft Office

Data entry

Phone etiquette

Education

High School Diploma or GED

Tools

Net Access

Total eMed

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Office Coordinator Clerical

Location

Stuart

Facility

Stuart Family Health Center

Department

Stuart FHC Facility-Cleveland Clinic Martin Health

Job Code

000668

Shift

Days

Schedule

8:00am-5:00am

Job Details

Join the Cleveland Clinic team at Stuart Family Health Center, where you will work alongside passionate caregivers and provide patient-first healthcare. Stuart Family Health Center is comprised of 90 exam rooms, six procedure rooms and more than 50 offices. Cleveland Clinic is recognized as one of the top hospitals in the nation . At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world .

Exceptional care is a team effort - both at the bedside and in the office. Even if you have never considered healthcare as the next step, you will find there are many paths to creating a career centered on what matters most to you. B y joining the team as an Office Coordinator Clerical, you will support the operation of the department by providing excellent customer service to patients and visito rs and performing various administrative duties. You will act as the "gateway" for patient access directly through the physician's office and handle the daily operations of the practice. You will be cross trained to support patient registration and checkout processes across specialties to support operating needs. It will be your goal to ensure a smooth appointment experience from checking in to checking out. There are opportunities to grow and evolve within your role - and even explore new career areas beyond it.

A caregiver in this position works varying shifts between 7: 0 0AM - 5 : 0 0PM , including rotating weekends and holidays . The office is open until 7:00PM on Tuesdays, requiring some flexibility.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and / or surgical procedures, obtain referral / authorizations, maintain physician calendar and other administrative duties.


• Support clinic operations by direct involvement with the physician(s) and nurse(s).


• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients and / or other medical departments.


• Work through and solve patient issues professionally and in a timely manner .


• Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy .


• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.


• Ensure all patients are rescheduled relating to physician out days in a timely manner .


• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed ) as needed.


• Verify and update patient demographics and insurance information.


• Identify whether patients need a referral and / or authorization and obtain referral and / or authorization when necessary.


• Obtain proper information such as PCP, referring physician, CPT / DX codes prior to entering request into referral module.


• Input reasons for all visits on all appointments .


• Ensure surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus.


• Maintain complete and up-to-date documentation and files, including product and service quotes.

Minimum qualifications for the ideal future caregiver include:

• High S chool D iploma or GED


• Two years of clerical, customer service or other relevant experience


• Knowledge of medical terminology gained through experience or formal course work


• Basic math skills, such as addition, subtraction, multiplication, division and percentages


• Strong computer skills and working knowledge of Microsoft applications


• Typing competency with the ability to format, spell, punctuate, edit and proofread


• Excellent customer service, interpersonal, and oral and written communication skills

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods


• Ability to operate a computer and other office equipment


• Ability to travel throughout the hospital system


• Ability to communicate and exchange accurate information


• In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as r