Patient Access Navigator - Scheduling & MyChart Support

10 John C. Lincoln Medical Center; Phoenix (AZ); Hybrid; USD 22,000 - 30,000; Full time

Job summary

HonorHealth is seeking an Administrative Support professional to handle customer navigation center inquiries, schedule primary care and specialty appointments, and provide MyChart assistance. The role emphasizes privacy-compliant communications, accurate documentation, and effective escalation when needed.

The position requires a high school diploma or GED and at least 6 months in customer service, with preferred 1 year call center experience. Day shift, M-F, in Phoenix, AZ.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service experience required.
• Typing at least 45 WPM required.
• 1 year of call center experience preferred.

Responsibilities

• Demonstrate ICARE values to schedule appointments in EMR per guidelines, considering patient preference, location, and insurance plans.
• Verify referrals, insurance plans, appointment types, and providers meet requirements, ensuring privacy compliance.
• Document telephone encounters for inbound inquiries about primary care and specialty services; assist with wayfinding, seminars, referrals, and MyChart support.
• Provide feedback from callers to appropriate parties for follow-up; escalate time-sensitive issues per Emergency Caller Map Process.
• Assist customers in enrolling and increasing My Chart App utilization (EPIC EMR).

Skills

Customer service

Typing 45 WPM

Call center experience

Education

High School Diploma or GED

Job description

HonorHealth is seeking an Administrative Support professional to handle customer navigation center inquiries, schedule primary care and specialty appointments, and provide MyChart assistance. The role emphasizes privacy-compliant communications, accurate documentation, and effective escalation when needed.

The position requires a high school diploma or GED and at least 6 months in customer service, with preferred 1 year call center experience. Day shift, M-F, in Phoenix, AZ.