Healthcare Customer Navigation Center Supervisor - Day Shift

HonorHealth; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

HonorHealth is seeking a supervisor to manage the Customer Navigation Center Scheduling team in Phoenix. The role oversees staff, performance metrics, and service quality, while coordinating with medical groups and centers to optimize patient care and access.

You will build relationships across the network, drive improvement initiatives, and support in-network referrals and appointments. Requires 3 years of leadership in a call center or healthcare setting and an associate degree or equivalent

Qualifications

• 3 years of lead/supervising in a contact/call center or healthcare setting (Required)
• 5 years of lead/supervising in a contact/call center or healthcare setting (Preferred)
• Associates in or 2 years' related experience (Required)
• Associates in Preferred

Responsibilities

• Provide first-line management to staff including hiring, interviewing, disciplinary actions, training, scheduling, coaching, and performance reviews.
• Monitor center performance, identify coaching needs, handle complaints, and escalate as needed.
• Assist with budgets, policies, procedures, and quality enhancements.
• Promote innovation and initiatives to make it easier to do business with HonorHealth.
• Assign resources to projects and ensure milestones are met; align training accordingly.
• Perform other duties as assigned.

Skills

Leadership

Coaching

Training

Performance management

Customer Service

Education

Associates degree or 2 years' related experience

Job description

HonorHealth is seeking a supervisor to manage the Customer Navigation Center Scheduling team in Phoenix. The role oversees staff, performance metrics, and service quality, while coordinating with medical groups and centers to optimize patient care and access.

You will build relationships across the network, drive improvement initiatives, and support in-network referrals and appointments. Requires 3 years of leadership in a call center or healthcare setting and an associate degree or equivalent