Patient Access Navigator: Scheduling & Care Coordination

10 John C. Lincoln Medical Center; Phoenix (AZ); Hybrid; USD 32,000 - 52,000; Full time

Job summary

HonorHealth in Phoenix, AZ is seeking an Administrative Support professional to serve as the primary customer contact at the Customer Navigation Center. You will schedule primary and specialty appointments, verify insurance, and support MyChart-related inquiries.

Responsibilities include documenting calls, ensuring privacy compliance, and assisting callers with referrals and locations. Prior experience in customer service and call centers is preferred, with basic insurance knowledge.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service experience required.
• 1 year of call center experience preferred.
• Typing speed of at least 45 words per minute is required.
• Basic knowledge of insurance plans and requirements expected.
• Knowledge of physician specialties and hospital services offered is helpful.
• HIPAA/privacy practices knowledge preferred.
• Spanish conversational ability is a plus.

Responsibilities

• Primary contact for customers in the Customer Navigation Center to improve access to care and patient experience through scheduling and referrals.
• Schedule appointments in EMR according to guidelines, considering patient location, preferences, and insurance plans.
• Verify referrals, insurance plans, appointment types and providers meet requirements while maintaining privacy compliance.
• Document telephone encounters for inquiries about primary care and specialty services; assist with MyChart and wayfinding questions.
• Provide feedback to appropriate teams for follow-up or training; escalate urgent issues per process.
• Assist customers in enrolling and increasing MyChart usage; perform other duties as assigned.

Skills

Customer service

Typing 45 WPM

Spanish (conversational)

Education

High School Diploma or GED

Tools

EMR scheduling (EPIC)

Job description

HonorHealth in Phoenix, AZ is seeking an Administrative Support professional to serve as the primary customer contact at the Customer Navigation Center. You will schedule primary and specialty appointments, verify insurance, and support MyChart-related inquiries.

Responsibilities include documenting calls, ensuring privacy compliance, and assisting callers with referrals and locations. Prior experience in customer service and call centers is preferred, with basic insurance knowledge.