Patient Access Navigator: Scheduling & Insurance Support

Lake Charles Memorial Health System; Lake Charles (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

Lake Charles Memorial Health System in Lake Charles, LA seeks a Patient Access Specialist to perform administrative duties including referrals, provider scheduling, precertifications for procedures, and related processing for all patients in the EMR system.

The role requires knowledge of CPT coding, medical necessity review, and strong insurance processing. The incumbent will greet patients, verify information, and maintain accurate EMR records, with teamwork and communication essential.

Qualifications

• Knowledge of CPT coding and Medical Necessity of testing.
• Greets each patient warmly and cheerfully.
• Knowledgeable about insurance processing and able to explain deductibles, co-insurance, co-payments, and how processing occurs.
• Answers phone with correct salutation. Takes messages when appropriate.
• Records all messages into electronic EMR.
• Verifies patient information, demographics and insurance coverage is correct.

Responsibilities

• Greets each patient warmly and cheerfully.
• Explain deductibles, co-insurance, and co-payments; insurance processing.
• Answers phone with correct salutation and takes messages.
• Verifies patient information and updates EMR.
• Schedules testing after precertification per physician checkout orders.
• Completes referrals through the EMR following correct protocol.

Skills

CPT coding

Medical Necessity

Insurance processing

Patient communication

EMR navigation

Education

High school diploma or equivalent

Medical terminology knowledge

Keyboarding skills

Computer skills

Tools

EMR system

Microsoft Office

Job description

Lake Charles Memorial Health System in Lake Charles, LA seeks a Patient Access Specialist to perform administrative duties including referrals, provider scheduling, precertifications for procedures, and related processing for all patients in the EMR system.

The role requires knowledge of CPT coding, medical necessity review, and strong insurance processing. The incumbent will greet patients, verify information, and maintain accurate EMR records, with teamwork and communication essential.