Patient Access Navigator: Scheduling & Billing Support

Highmark Health; Pittsburgh (Allegheny County); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Allegheny Health Network is seeking a Patient Access professional to support scheduling, preregistration, and financial clearance. The role involves verifying benefits, obtaining authorizations, and guiding patients through financial responsibilities.

Responsibilities include collecting payments, ensuring accurate data, and delivering a courteous patient experience while upholding HIPAA and company policies.

Qualifications

• High school diploma or GED or equivalent required.
• One year of related experience preferred in medical/financial services/customer service.
• Experience operating a PC and using software applications; call center experience helpful.

Responsibilities

• Performs scheduling, preregistration, and data validation for patients.
• Verifies insurance information and authorizations with payors as needed.
• Calculates patient financial responsibilities and collects amounts due.
• Delivers a positive patient experience and maintains professional relationships.
• Adheres to productivity standards and participates in required training.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Verbal communication

Telephone support

Education

High school diploma or GED

1 year related experience

Job description

Allegheny Health Network is seeking a Patient Access professional to support scheduling, preregistration, and financial clearance. The role involves verifying benefits, obtaining authorizations, and guiding patients through financial responsibilities.

Responsibilities include collecting payments, ensuring accurate data, and delivering a courteous patient experience while upholding HIPAA and company policies.