Patient Access Navigator - Evening Coverage & Insurance

adventhealth; Merriam (KS); On-site; USD 24,000 - 39,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Merriam, Kansas is hiring for an Emergency Department Clerk on a part-time schedule (5:00pm–9:00pm, 16 hours/week). The role handles Medicare reviews, patient financial responsibility, and pre-authorization coordination.

Responsibilities include patient registration, eligibility verification, collecting payments, and ensuring accurate medical records. A strong customer-service focus, HIPAA knowledge, and EMR familiarity are essential; bilingual English/Spanish is a plus.

Qualifications

• Experience in customer service within a healthcare setting is preferred.
• Understanding of HIPAA and CMS guidelines.
• Familiarity with EMR systems and insurance terminology.

Responsibilities

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Collects critical demographic information from patients and confirms insurance details.
• Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
• Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
• Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.
• Attends department meetings and promotes positive dialogue within the team.
• Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls. Performs cashiering functions such as collections and cash reconciliation accurately.

Skills

Mature judgement

Microsoft knowledge

Office equipment

Communication skills

HIPAA compliance

Bilingual English/Spanish

Customer service

EMR familiarity

Insurance knowledge

Detail oriented

Education

Associate degree

High school diploma

Job description

AdventHealth in Merriam, Kansas is hiring for an Emergency Department Clerk on a part-time schedule (5:00pm–9:00pm, 16 hours/week). The role handles Medicare reviews, patient financial responsibility, and pre-authorization coordination.

Responsibilities include patient registration, eligibility verification, collecting payments, and ensuring accurate medical records. A strong customer-service focus, HIPAA knowledge, and EMR familiarity are essential; bilingual English/Spanish is a plus.