Patient Access Navigator: Calm, Precise Registration

The Rector & Visitors of the University of Virginia; Charlottesville (VA); On-site; USD 24,000 - 37,000; Full time

Job summary

UVA Health in Charlottesville seeks a Patient Access Specialist to ensure accurate, timely registration and check-in, supporting care teams and revenue cycle readiness.

You will provide exceptional service across in-person and phone interactions, verify demographics and insurance, and complete visit documentation to help visits run smoothly. This role is essential to clinical excellence, within an academic medical center.

Qualifications

• Experience in customer service or front-line roles.
• Ability to collect accurate demographic and insurance details.
• Familiarity with patient registration and scheduling workflows.
• Ability to verify information according to standards.
• Experience documenting visits accurately.

Responsibilities

• Provide exceptional customer service across in-person and phone interactions.
• Collect and confirm demographic and insurance information for registration and billing.
• Perform verification functions aligned with scheduling and registration standards.
• Complete visit documentation accurately and within timeframes.
• Provide patients with paper and electronic tools to support visits.

Skills

Customer service

Demographic information

Insurance information

Registration workflows

Verification functions

Visit documentation

Education

High School Diploma or Equivalent

Job description

UVA Health in Charlottesville seeks a Patient Access Specialist to ensure accurate, timely registration and check-in, supporting care teams and revenue cycle readiness.

You will provide exceptional service across in-person and phone interactions, verify demographics and insurance, and complete visit documentation to help visits run smoothly. This role is essential to clinical excellence, within an academic medical center.