Patient Access Navigator

Advocate Health; Two Rivers (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

Advocate Health in Wisconsin seeks a front desk/registrar professional to create the initial electronic health record that foundations patient care, verify demographics and insurance, collect co-pays, and protect patient privacy under HIPAA.

The role involves checking in patients, answering calls, guiding them to appointments, assisting with the patient portal, and ensuring a welcoming environment while maintaining compliance with EMTALA and other regulations.

Qualifications

• High school diploma or equivalent required.
• Ability to manage high-volume workloads with interruptions.
• Excellent customer service and interpersonal skills.

Responsibilities

• Creates the initial electronic health record used by the care team.
• Registers patients, verifies demographics and insurance information.
• Discusses and collects co-pays and out-of-pocket responsibilities.
• Maintains confidentiality per HIPAA.
• May schedule appointments and guide patients to the portal.
• Greets patients and supports operations, including coordinating referrals.

Education

High School Diploma or GED

Job description

Advocate Health in Wisconsin seeks a front desk/registrar professional to create the initial electronic health record that foundations patient care, verify demographics and insurance, collect co-pays, and protect patient privacy under HIPAA.

The role involves checking in patients, answering calls, guiding them to appointments, assisting with the patient portal, and ensuring a welcoming environment while maintaining compliance with EMTALA and other regulations.