Patient Access & Medical Scheduling Specialist

US-Department-of-Veterans-Affair

Fox Chapel (Allegheny County)

On-site

USD 42,000 - 52,000

Full time

9 days ago

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Job summary

The Pittsburgh VA Medical Center is seeking a Medical Support Assistant (MSA) at the GS-5 level in Nursing, Specialty. The MSA provides essential technical support to physicians, nurses, and other clinical staff, coordinating patient appointments, updating health records, and assisting with patient care workflows in a busy medical environment.

Ideal candidates will have a high school diploma or equivalent, VA eligibility or US citizenship, and strong English proficiency.

Qualifications

High school diploma or GED required.
Two years of education beyond high school required.
US citizenship or eligible for VA employment.
English language proficiency as per 38 USC.

Responsibilities

Operate computerized programs to enter, modify, and retrieve sensitive medical and patient data in electronic health records and scheduling systems.
Demonstrate advanced knowledge of medical terminology to communicate clinical staff instructions to patients.
Schedule medical appointments in a clinical setting.
Work independently to perform a wide range of patient support duties.
Communicate effectively and professionally with internal and external customers.
Provide customer service and refer concerns to appropriate staff to ensure satisfactory resolutions.