Medical Support Assistant

U.S. Department of Veterans Affairs; Indianapolis (IN); On-site; USD 31,000 - 39,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to support physicians, PAs, nurses, and other care team members. You will coordinate scheduling, interview patients, refer to clinics, and assist with patient flow and information in electronic records.

The role emphasizes accurate data entry, insurance verification, and professional communication with internal and external customers within a field-based care setting. On-site schedule Mon-Fri.

Qualifications

• High school diploma, GED, or equivalent.
• Proficiency in spoken and written English.
• One year of creditable experience or two years of education above high school.
• Advanced knowledge of medical terminology.
• Ability to enter, modify, and retrieve patient information in electronic health records.

Responsibilities

• Schedule and reschedule patient appointments.
• Interview patients for appointments.
• Refer patients to specialty clinics and provide information to resolve complaints.
• Verify third-party insurance and manage patient data in records.
• Coordinate information related to patient care with the care team.

Skills

Medical terminology

Customer service

Scheduling

EHR data entry

Communication

Independence

Education

High school diploma or equivalent

Job description

Summary

The Medical Support Assistant (MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians - physician assistants - nurses - nursing assistants - and other members of the medical facility who provide direct patient care. MSAs are considered chief sources of patient care and patient flow information. May work in the Call Center - Urgent Care - or in an interdisciplinary care team within a primary care team or specialty clinic on an infrequent basis.

Summary

The Medical Support Assistant (MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians - physician assistants - nurses - nursing assistants - and other members of the medical facility who provide direct patient care. MSAs are considered chief sources of patient care and patient flow information. May work in the Call Center - Urgent Care - or in an interdisciplinary care team within a primary care team or specialty clinic on an infrequent basis.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f) Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education Grade Determinations: In addition to the basic requirements - applicants must possess the below requirements to qualify at the GS-05
• Experience or Education: Experience: One year of creditable experience equivalent to the next lower grade
• OR Education: Two years of education above high school
• Knowledge - Skills - and Abilities (KSAs): In addition to the experience or education above - the candidate must demonstrate - in their resume - the following KSAs: Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution
• Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records - scheduling systems - and/or reports
• Ability to schedule medical appointments in a clinical setting
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
• Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers
• Grandfathering Provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-05
• The actual grade at which an applicant may be selected for this vacancy is GS-05

Duties

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include - but are not limited to: Scheduling and rescheduling patients for treatment Interviews patients for appointments Refers patients to other medical specialty clinics Provides information to patients necessary to resolve complaints Interacts with both internal and external customers Reviews and documents medical outpatient and inpatient electronic health records - as well as administrative records Verifies third party insurance and updating information in the Insurance Capture Buffer (ICB) system Obtains medical information from patients Coordinates information and actions related to patient care and services
• and scheduling appointments in accordance with VHA national scheduling guidelines
• Work Schedule: Monday- Friday - 6:30AM- 3:00PM Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 91461- VS Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized