Patient Access & Medical Call Center Specialist

HealthSource of Ohio; Cincinnati (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay & bonuses

Paid time off

Health benefits

Student loan forgiveness

Scrubs provided

Job summary

HealthSource of Ohio, a not-for-profit community health center in Southwestern Ohio, seeks a Medical Call Center Agent at Eastgate. You will handle medical service requests and inquiries with confidentiality, aiding patient access and accurate scheduling workflows.

The role emphasizes clear communication between patients and providers, data integrity, and professional responsiveness in a busy health center setting.

Qualifications

• High School Diploma or equivalent required.
• Experience with Windows OS, email, and EHR data entry.
• 1–2 years call center experience preferred.

Responsibilities

• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality.
• Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging.
• Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.
• Responsible for professionally responding to all inquiries from callers as they relate to health services HSO provides.

Skills

Call center experience

Strong communication

Data entry

Education

High School Diploma or GED

Tools

EHR data entry

Windows OS

Email management

Job description

HealthSource of Ohio, a not-for-profit community health center in Southwestern Ohio, seeks a Medical Call Center Agent at Eastgate. You will handle medical service requests and inquiries with confidentiality, aiding patient access and accurate scheduling workflows.

The role emphasizes clear communication between patients and providers, data integrity, and professional responsiveness in a busy health center setting.