Medical Call Center Agent (Eastgate)

HealthSource of Ohio; Cincinnati (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay & bonuses

Paid time off

Health benefits

Student loan forgiveness

Scrubs provided

Job summary

HealthSource of Ohio, a not-for-profit community health center in Southwestern Ohio, seeks a Medical Call Center Agent at Eastgate. You will handle medical service requests and inquiries with confidentiality, aiding patient access and accurate scheduling workflows.

The role emphasizes clear communication between patients and providers, data integrity, and professional responsiveness in a busy health center setting.

Qualifications

• High School Diploma or equivalent required.
• Experience with Windows OS, email, and EHR data entry.
• 1–2 years call center experience preferred.

Responsibilities

• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality.
• Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging.
• Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.
• Responsible for professionally responding to all inquiries from callers as they relate to health services HSO provides.

Skills

Call center experience

Strong communication

Data entry

Education

High School Diploma or GED

Tools

EHR data entry

Windows OS

Email management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Call Center Agent (Eastgate)

5 days ago Requisition ID: 2203

• Competitive pay with eligible incentive bonuses & yearly merit increases
• Structured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours
• Full Health Benefits Package, Courtesy Care Benefits & HSA funds
• Student Loan Forgiveness program & tuition reimbursement
• Complimentary scrubs

Do you have what it takes to be a Medical Call Center Agent:

• High School Diploma or Equivalent required
• Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required
• 1-2 years Call Center experience preferred

A day in the life of a HSO Medical Call Center Agent:

• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality
• Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging
• Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions
• Responsible for professionally responding to all inquiries from callers as they relate to health services HSO provides

Who We Are:

HealthSource of Ohio is a not-for-profit community health center in Southwestern Ohio that provides quality, patient-centered primary and preventative care for all. Our employees are dedicated to the belief that every patient deserves to be treated with respect, dignity, and equality, irrespective of their race, religion, economic status, or ability to pay.

Check out what HSO employees have to say about working for HealthSource of Ohio:

I am thankful to work for a great company that treats their employees as one of their own!!!

Medical Assistant/Receptionist, Mt. Orab

HSO has been a breath of fresh air since the moment I arrived. I have never worked for an organization that values their employees so much! Instead of feeling replaceable, and like you are never "doing enough", I am thanked for my work often. Staff is very familiar with "upper management" and they usually know us all by name! I never dread coming to work and am proud to work for an organization that values their staff as much as their patients!

Visit our social media to learn more about HSO.

Physical Activity: 25-75% lift/carry, push/pull, reach overhead, climb, squat/bend/kneel, sit/stand, walk/move about HealthSource of Ohio is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran