Patient Access Manager

r1rcm; Sylva (NC); On-site; USD 65,000 - 81,000; Full time

Job summary

Harris Regional Hospital in Sylva, North Carolina, seeks an experienced Patient Access Manager to lead registration, admissions, and front-end access operations on-site.

You will mentor a team, partner with hospital leadership, and drive improvements in patient flow, service excellence, and revenue cycle performance.

Qualifications

• 5+ years of healthcare operations experience
• 3+ years of leadership experience in a hospital or healthcare setting
• Experience leading Patient Access, Registration, Admissions, Financial Clearance, or related Revenue Cycle teams
• Strong understanding of patient registration workflows and healthcare operations
• Demonstrated success leading teams and driving operational improvements
• Excellent communication, organizational, and leadership skills

Responsibilities

• Lead day-to-day Patient Access operations, including registration, admissions, and patient intake processes
• Ensure efficient patient flow while maintaining excellent customer service standards
• Monitor department productivity, quality, and performance metrics
• Identify opportunities to improve workflows, efficiency, and patient access outcomes
• Recruit, coach, develop, and inspire a high-performing Patient Access team
• Provide leadership and support to Supervisors, Coordinators, and front-line team members
• Conduct performance management, coaching, and employee development activities
• Foster a culture of accountability, service excellence, and continuous improvement
• Ensure accurate patient registration and demographic capture
• Support front-end revenue cycle performance through process optimization and quality monitoring
• Develop and maintain department policies and procedures
• Ensure compliance with hospital, regulatory, and payer requirements
• Collaborate with clinical, operational, and revenue cycle leaders across the organization
• Participate in hospital committees and cross-functional initiatives
• Lead projects that improve operational performance and patient experience
• Build and maintain a highly engaged team culture
• Improve registration accuracy and operational efficiency
• Drive accountability through metrics and performance management
• Deliver exceptional service to patients, families, providers, and staff
• Partner effectively across departments to solve challenges and improve outcomes

Skills

Healthcare ops

Leadership

Patient Access

Communication

Process improvement

Education

Bachelor's Degree

Job description

Patient Access Manager

Harris Regional Hospital | Sylva, NC | On-Site

Lead the Front Door of Patient Care

Harris Regional Hospital is seeking an experienced Patient Access Manager to lead registration, admissions, and front-end patient access operations for our growing hospital in beautiful Sylva, North Carolina.

This is an opportunity for a hands-on healthcare leader to make a meaningful impact on both the patient experience and operational performance. You'll lead a team of Patient Access professionals, partner with hospital leadership, and drive initiatives that improve patient flow, registration accuracy, service excellence, and revenue cycle performance.

If you thrive in a fast-paced hospital environment, enjoy developing high-performing teams, and are passionate about delivering exceptional patient experiences, we'd love to hear from you.

Why Join Harris Regional Hospital?

At Harris Regional Hospital, Patient Access is more than registration. It is the first and one of the most critical interactions in a patient's healthcare journey.

As our Patient Access Manager, you will:

• Lead a highly visible operational department
• Influence patient satisfaction and financial performance
• Partner with hospital and system leadership
• Drive process improvement initiatives and operational excellence
• Develop and mentor future leaders within your team
• Make a measurable impact on the patient experience every day

What You'll Do

Operational Leadership

• Lead day-to-day Patient Access operations, including registration, admissions, and patient intake processes
• Ensure efficient patient flow while maintaining excellent customer service standards
• Monitor department productivity, quality, and performance metrics
• Identify opportunities to improve workflows, efficiency, and patient access outcomes

Team Development

• Recruit, coach, develop, and inspire a high-performing Patient Access team
• Provide leadership and support to Supervisors, Coordinators, and front-line team members
• Conduct performance management, coaching, and employee development activities
• Foster a culture of accountability, service excellence, and continuous improvement

Revenue Cycle & Compliance

• Ensure accurate patient registration and demographic capture
• Support front-end revenue cycle performance through process optimization and quality monitoring
• Develop and maintain department policies and procedures
• Ensure compliance with hospital, regulatory, and payer requirements

Strategic Partnership

• Collaborate with clinical, operational, and revenue cycle leaders across the organization
• Participate in hospital committees and cross-functional initiatives
• Lead projects that improve operational performance and patient experience

What Success Looks Like

• Build and maintain a highly engaged team culture
• Improve registration accuracy and operational efficiency
• Drive accountability through metrics and performance management
• Deliver exceptional service to patients, families, providers, and staff
• Partner effectively across departments to solve challenges and improve outcomes

Qualifications

Required

• 5+ years of healthcare operations experience
• 3+ years of leadership experience in a hospital or healthcare setting
• Experience leading Patient Access, Registration, Admissions, Financial Clearance, or related Revenue Cycle teams
• Strong understanding of patient registration workflows and healthcare operations
• Demonstrated success leading teams and driving operational improvements
• Excellent communication, organizational, and leadership skills

Preferred

• Bachelor's Degree
• Experience in acute care hospital environments
• Knowledge of revenue cycle processes and performance metrics
• Experience implementing workflow improvement initiatives
• Equivalent combinations of education and experience will be considered.

Work Environment

• On-site leadership role based in Sylva, North Carolina
• Dynamic and collaborative hospital environment
• Opportunity to work closely with hospital leadership and operational teams

Discover Sylva, North Carolina

Nestled in the Blue Ridge Mountains, Sylva offers a unique combination of small-town charm, outdoor adventure, and exceptional quality of life. Enjoy hiking, fishing, mountain views, a vibrant downtown community, and easy access to Asheville and Western North Carolina's most scenic destinations.

For this US-based position, the base pay range is $65,099.03 - $81,373.79 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolv