Patient Access Manager

R1 RCM Holdco Inc.; United States; On-site; USD 65,000 - 81,000; Full time

Job summary

LifePoint Harris Regional Hospital in Sylva, NC is seeking a Patient Access Manager to lead front-end healthcare operations. You will oversee patient registration, admissions workflows, and staff development in a fast-paced hospital setting.

The role requires 5+ years in healthcare with 3+ years in leadership, strong cross-functional collaboration, and a focus on compliant, efficient patient access processes. On-site position with a chance to drive system-wide improvements and program leadership.

Qualifications

• 5+ years of experience in a healthcare setting, including 3+ years in a leadership role.
• Experience leading Patient Access, Registration, or front-end Revenue Cycle teams.
• Strong knowledge of patient admissions, registration workflows, and compliance requirements.
• Experience managing team performance, operations, and workflows.
• Ability to collaborate across departments and leadership levels.
• Strong communication, organization, and leadership skills.
• Education Bachelor’s degree preferred.
• Equivalent experience will be considered in lieu of a degree.

Responsibilities

• Lead and develop a Patient Access team, including Supervisors, Administrative Coordinators, and front-line staff
• Oversee daily operations for patient registration, admissions, and access workflows to ensure efficiency and accuracy
• Coordinate team activities to maintain smooth patient flow and timely processing
• Develop and implement policies and procedures related to patient admissions and billing audit processes
• Evaluate workflows and performance, ensuring efficient patient processing, optimal bed utilization, and compliance with federal and local regulations
• Maintain high standards of service and performance, ensuring consistent quality across all department functions
• Drive continuous improvement efforts in collaboration with senior leadership and system-wide Patient Access teams
• Manage department budget, including monitoring performance and identifying opportunities for improvement
• Provide HR leadership support, including coaching, performance management, and staff development
• Represent Patient Access in meetings, committees, and cross-functional initiatives

Skills

Leadership

Healthcare operations

Patient access

Registration

Revenue Cycle

Budget management

HR leadership

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Patient Access Manager LifePoint Harris Regional Hospital– Sylva, NC On-site Join a growing hospital team in beautiful Sylva, NC and play a key role in how patients access care. We’re seeking a Patient Access Manager to lead front-end healthcare operations at LifePoint Harris Regional Hospital in Sylva, North Carolina. This role is responsible for overseeing daily registration and admissions workflows, developing high-performing teams, and ensuring a seamless, efficient, and compliant patient experience. This is an excellent opportunity for a strong operational leader who thrives in a fast-paced hospital environment and is passionate about delivering high-quality service.

What You’ll Do

• Lead and develop a Patient Access team, including Supervisors, Administrative Coordinators, and front-line staff
• Oversee daily operations for patient registration, admissions, and access workflows to ensure efficiency and accuracy
• Coordinate team activities to maintain smooth patient flow and timely processing
• Develop and implement policies and procedures related to patient admissions and billing audit processes
• Evaluate workflows and performance, ensuring efficient patient processing, optimal bed utilization, and compliance with federal and local regulations
• Maintain high standards of service and performance, ensuring consistent quality across all department functions
• Drive continuous improvement efforts in collaboration with senior leadership and system-wide Patient Access teams
• Manage department budget, including monitoring performance and identifying opportunities for improvement
• Provide HR leadership support, including coaching, performance management, and staff development
• Represent Patient Access in meetings, committees, and cross-functional initiatives

What We’re Looking For

• 5+ years of experience in a healthcare setting, including 3+ years in a leadership role
• Experience leading Patient Access, Registration, or front-end Revenue Cycle teams
• Strong knowledge of patient admissions, registration workflows, and compliance requirements
• Experience managing team performance, operations, and workflows
• Ability to collaborate effectively across departments and leadership levels
• Strong communication, organization, and leadership skills
• Education Bachelor’s degree preferred
• Equivalent experience will be considered in lieu of a degree

Work Environment

On-site role at LifePoint Harris Regional Hospital– Sylva, NC Combination of sitting, standing, and extended computer use Fast-paced, collaborative hospital environment

For this US-based position, the base pay range is $65,099.03 - $81,373.79 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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