Patient Access Manager

R1 RCM; Sylva (NC); On-site; USD 65,000 - 81,000; Full time

Job summary

LifePoint Harris Regional Hospital in Sylva, NC is seeking a Patient Access Manager to lead front-end registration and admissions operations, develop a high-performing team, and ensure a seamless patient experience in a fast-paced hospital setting.

The role oversees daily patient registration workflows, drives policy implementation, monitors performance and bed utilization, manages the department budget, and provides HR leadership while collaborating with senior leadership and system-wide

Qualifications

• 5+ years in a healthcare setting with leadership experience.
• Experience leading Patient Access, Registration, or front-end Revenue Cycle teams.
• Strong knowledge of admissions, registration workflows and compliance requirements.
• Experience managing team performance, operations and workflows.
• Ability to collaborate across departments and leadership levels.
• Strong communication, organization and leadership skills.

Responsibilities

• Lead and develop a Patient Access team, including Supervisors and front-line staff.
• Oversee daily operations for patient registration and admissions workflows.
• Coordinate team activities to maintain smooth patient flow and timely processing.
• Develop and implement policies related to admissions and billing audit processes.
• Evaluate workflows and performance, ensuring efficient patient processing and compliance.
• Maintain high standards of service across all department functions.
• Drive continuous improvement in collaboration with senior leadership.
• Manage department budget and identify improvement opportunities.
• Provide HR leadership support, coaching and staff development.
• Represent Patient Access in meetings and cross-functional initiatives.

Skills

Leadership

Patient Access

Registration workflows

Revenue Cycle

Compliance

Communication

Education

Bachelor’s degree preferred

Equivalent experience considered

Job description

Sylva, NC

Full time

R260000006679

Patient Access Manager

LifePoint Harris Regional Hospital– Sylva, NC

On-site

Join a growing hospital team in beautiful Sylva, NC and play a key role in how patients access care.

We’re seeking a Patient Access Manager to lead front-end healthcare operations at LifePoint Harris Regional Hospital in Sylva, North Carolina. This role is responsible for overseeing daily registration and admissions workflows, developing high-performing teams, and ensuring a seamless, efficient, and compliant patient experience.

This is an excellent opportunity for a strong operational leader who thrives in a fast-paced hospital environment and is passionate about delivering high-quality service.

What You’ll Do

• Lead and develop a Patient Access team, including Supervisors, Administrative Coordinators, and front-line staff

• Oversee daily operations for patient registration, admissions, and access workflows to ensure efficiency and accuracy

• Coordinate team activities to maintain smooth patient flow and timely processing

• Develop and implement policies and procedures related to patient admissions and billing audit processes

• Evaluate workflows and performance, ensuring efficient patient processing, optimal bed utilization, and compliance with federal and local regulations

• Maintain high standards of service and performance, ensuring consistent quality across all department functions

• Drive continuous improvement efforts in collaboration with senior leadership and system-wide Patient Access teams

• Manage department budget, including monitoring performance and identifying opportunities for improvement

• Provide HR leadership support, including coaching, performance management, and staff development

• Represent Patient Access in meetings, committees, and cross-functional initiatives

What We’re Looking For

• 5+ years of experience in a healthcare setting, including 3+ years in a leadership role

• Experience leading Patient Access, Registration, or front-end Revenue Cycle teams

• Strong knowledge of patient admissions, registration workflows, and compliance requirements

• Experience managing team performance, operations, and workflows

• Ability to collaborate effectively across departments and leadership levels

• Strong communication, organization, and leadership skills

Education

• Bachelor’s degree preferred

• Equivalent experience will be considered in lieu of a degree

Work Environment

• On-site role at LifePoint Harris Regional Hospital– Sylva, NC

• Combination of sitting, standing, and extended computer use

• Fast-paced, collaborative hospital environment

For this US-based position, the base pay range is $65,099.03 - $81,373.79 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com .