Patient Access Manager

Forks Community Hospital; Forks (WA); On-site; USD 97,000 - 136,000; Full time

Benefits offered by this job

Medical

Dental & Vision

414(h) Retirement Plan

Employer paid life insurance

PTO

Job summary

Forks Community Hospital seeks a Patient Access Manager to lead registration, scheduling, verification, and authorization management across the campus and rural clinics.

You will drive financial counseling, patient estimates, and front-end revenue cycle performance while ensuring regulatory compliance and exceptional patient experience.

Qualifications

• Bachelor's degree or equivalentExperience in healthcare admin or related field.
• Minimum 5 years in healthcare Patient Access/Registration/Revenue Cycle.
• Minimum 2 years in a leadership/supervisory role.
• Knowledge of insurance verification, prior authorization, and patient financial services.
• Strong analytical and problem-solving skills with MS Office proficiency.

Responsibilities

• Lead all Patient Access functions including registration, scheduling, verification, and authorization management.
• Oversee financial counseling, front-end revenue cycle, and patient estimates to reduce denials.
• Collaborate with Revenue Cycle, Clinical Operations, Finance and IT to optimize workflows.

Skills

Leadership

Analytical thinking

Healthcare knowledge

Microsoft Office

Education

Bachelor's degree in Healthcare Administration

CHAA/CHAM certification (preferred)

Tools

Epic

Job description

The Patient Access Manager is responsible for leading all Patient Access functions for Forks Community Hospital. Thisrole oversees registration, scheduling, insurance verification, authorization management, financial counseling, point-of-service collections, patient estimates, and front-end revenue cycle performance.

The Patient Access Manager serves as a key operational leader, ensuring accurate patient registration, effectivefinancial clearance, regulatory compliance, and exceptional patient experience. The position collaborates closely withRevenue Cycle, Clinical Operations, Finance, and Information Technology to optimize workflows, reduce denials,improve collections, and support organizational financial goals. Forks Community Hospital operates as a CriticalAccess Hospital with three Rural Health Clinics, requiring strong knowledge of rural healthcare reimbursement andpatient access operations.

QUALIFICATIONS:

Required:

Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, or related field; equivalent experience considered. Minimum 5 years of experience in healthcare Patient Access, Registration, Revenue Cycle, or Financial Clearance. Minimum 2 years of leadership or supervisory experience. Knowledge of insurance verification, prior authorization, registration workflows, and patient financial services. Strong analytical and problem-solving skills. Proficiency with healthcare information systems and Microsoft Office applications.

Preferred:

Critical Access Hospital or rural healthcare experience. Epic experience, specifically running reports and SlicerDicers. CHAA (Certified Healthcare Access Associate) or CHAM (Certified Healthcare Access Manager) certification. Experience leading process improvement initiatives. Knowledge of Tribal Health Plans is a plus.

Shift:M-F

SALARY: $46.77-$65.48 DOE, Exempt

Benefits include the following for full-time and part-time employees:

• Medical
• Dental and Vision
• 414(h) plan Mandated Retirement Contribution
• 414(h) Employer Mandated Pension Contributions part time & full time employees eligible after 6 months of service & 520 hours
• Optional 457 (b) retirement contributions
• Employer paid life insurance
• Employer paid long term disability
• EAP
• PTO accrual (0.032695/hr) increasing after first year
• Paid Sick Leave PSL accrual (0.025/hr worked
• Extended Illness Insurance accrual (0.031/hr
• Paid Holidays