Manager Patient Access

Carolinas Medical Center; Wheeling Township (IL); On-site; USD 57,000 - 85,000; Full time

Job summary

Advocate Health in Illinois is seeking a 24/7 Revenue Cycle Manager to oversee the North IL arrival teams, ensuring efficient department operations with exceptional quality and service.

The role requires a Bachelor's in Health Care Administration, typically 5+ years in patient access/admitting and at least 1 year in supervisory management of staff and budgets within a large healthcare organization.

Qualifications

• Proven ability to network and problem solve for physicians and office management.
• Demonstrated critical thinking, creativity, problem solving and decision-making skills.
• Self-directed, flexible and able to handle high pressure with effective time-management.
• Exceptional organizational, communication (verbal & written) and facilitation skills.
• Demonstrated coaching and counseling skills with ability to supervise large numbers of staff in a fast-paced environment.

Responsibilities

• Utilizes performance improvement techniques to analyze processes and streamline workflow design, improving quality and revenue cycle performance.
• Maintains effective communication with patients, families, department and medical staff as liaison to ensure efficient operations and high quality service.
• Surveys and ensures satisfaction of patients, staff, and physicians; follows up on concerns to maximize customer satisfaction and quality.
• Analyzes problem trends to determine root causes and recommends refinements for implementation.
• Collaborates with patient access departments to initiate new procedures and revise policies and training as needed.

Skills

Networking

Problem solving

Time management

Communication

Coaching

Supervisory skills

Computer skills

Education

Bachelor's Degree in Health Care Administration

Tools

Windows applications

Job description

Department

10391 Enterprise Revenue Cycle - North IL Arrival Managers

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Responsible for 24/7 departments at hospital and offsites.

Pay Range

$41.10 - $61.65

Major Responsibilities

• Utilizes performance improvement techniques and quality/quantity standards to analyze processes in order to streamline workflow design operations, improve quality and service and revenue cycle performance. Participates in multidisciplinary teams for process improvement.
• Maintains effective communication with patients, families, department and medical staff and acts as a liaison to assure efficient department operations with exceptional quality and service.
• Surveys and ensures satisfaction of patients, staff, and physicians. Follows up on concerns, complaints and issues to maximize internal/external customer satisfaction and quality.
• Analyzes problem trends to determine and fix root causes. Develops ideas and makes recommendations for refinements, initiating implementation as appropriate.
• Collaborates with patient access departments to initiate new procedures, revising and refining as needed (includes: Policy / Procedure manuals, JCAHO requirements, insurance plan updates, training programs, etc).
• Collaborates with interdisciplinary management, PAS Quality and Training, Information Services, Clinical Information Services, Business Office and other leadership to standardize policies, work standards and processes. Considers needs of finance, government agencies, business operations, marketing, and strategic initiatives of site or region.
• Serves as liaison to Information Services and other areas using PAS software. Presents technical problems in formats understandable to both technical support and the user. Assists with conversion planning, system options, procedure development and training.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required

None Required.

Education Required

Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.

Experience Required

Typically requires 5 years of experience in patient access and admitting. Includes 1 year of supervisory experience in management of staff, budgets and multiple human resources functions within a multi-department, large and complex healthcare organization.

Knowledge, Skills & Abilities Required

• Proven ability to effectively network and problem solve for physicians and physician office management.
• Demonstrated critical thinking, creativity, problem solving and decision-making skills.
• Self-directed, flexible and ability to handle a high degree of pressure with effective time-management.
• Exceptional organizational, communication (verbal & written) and facilitation skills.
• Demonstrated coaching and counseling skills with ability to supervise large numbers of staff in a fast-paced, unpredictable environment.
• Intermediate computer skills with Windows applications and other automated systems.

Physical Requirements and Working Conditions

Position requires travel, may be exposed to road and weather hazards. Exposed to a normal office environment, with significant patient and public contact. Operates all equipment necessary to perform the job.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spendin