Patient Access Liaison

Entertimeonline; Winterset (IA); Presencial; USD 22.000 - 33.000; Jornada completa

Descripción de la vacante

Madison Health in Winterset, IA is hiring for a full-time front desk receptionist who greets patients, verifies demographic and insurance information, collects copays and payments, and schedules appointments. You will answer phones, transfer calls, and manage mail while maintaining a courteous, professional demeanor.

Requirements include a high school diploma, basic computer and 10-key calculator skills, and strong English communication.

Formación

• Education: High school diploma or equivalent.
• Experience: Six months in customer service or medical office preferred.
• Skills: Excellent English oral communication and professional telephone manner.
• Other: 10-key calculator proficiency; basic computer skills.

Responsabilidades

• Greet patients and verify demographic and insurance information.
• Collect copays and time-of-service payments.
• Schedule appointments and handle cancellations.
• Answer calls and route messages; manage mail and cash drawers.

Conocimientos

Customer service

Oral communication

English proficiency

Telephone etiquette

Educación

High school diploma or equivalent

Herramientas

10-key calculator

Basic computer skills

Descripción del empleo

• Location 300 W HUTCHINGS ST,WINTERSET, IA, 50273-2104,United States
• Base Pay $16.06 - $24.09 / Hour
• Employee Type FT NON EXEMPT

Contact information

• Name Gabby Wagner
• Phone [phone] ext. 231
• Email [e-mail]

Description

JOB SUMMARY

Receives patients at registration areas in a courteous, professional manner verifying demographic and insurance information. Collects copays, down payments and time of service payments from patients. Schedules appointments and communicates with patients regarding cancellations or rescheduling as appropriate. Answers all incoming telephone lines and transfers calls or takes messages appropriately. Receives, sorts, and distributes incoming mail; meters/stamps outgoing mail. Balances cash payments and petty cash drawers.

Shift: Full Time/80 hours per period
Schedule: 7am - 6pm Monday-Friday w/ rotating Saturdays

Requirements

MINIMUM REQUIREMENTS

Education:High school diploma or equivalent.

Licensure/certification:None

Previous Work Experience:Demonstrated proficiency in use of 10-key calculator and working knowledge of computer required.
Six months previous work experience in customer service or medical office preferred.

Skills:Demonstrated ability to effectively communicate orally in English with people from diverseprofessional, educational, and lifestyle backgrounds. Ability to read and write legibly and understand/follow written and verbal directions. Ability to project a friendly, caring, professional attitude and pleasant professional telephone voice in communication with patients and the general public. Auditory acuity required for receiving verbal information over the telephone. Requires organizational and self motivational skills in prioritizing and managing multiple tasks. Ability to remain calm, cheerful, and professional in stressful situations and focused amid interruptions in a fast paced environment.