Scheduling & Registration Clerk

Hudson Physicians Sc; Hudson (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Hudson Physicians Sc is looking for a dedicated Entry-Level position in Hudson, WI, to manage patient scheduling and verify insurance details. The ideal candidate will greet patients and ensure accurate registrations while promoting a professional and friendly environment.

This full-time role requires a high school diploma, customer service experience, and a desire to work in healthcare. The position includes evening rotations, weekend coverage, and support during urgent care hours.

Qualifications

• Minimum one year in a customer service oriented position.
• Desired experience in a clinical setting.

Responsibilities

• Schedule patient appointments and verify insurance.
• Greet patients and answer questions.
• Organize workspace and patient lobby.

Skills

Customer service orientation

Multitasking

Communication skills

Knowledge of medical terminology

Knowledge of health care insurance

Education

High School Diploma or equivalent

Post-secondary education or training in a health care setting

Tools

PC

Windows

Microsoft Office

Job description

Job Details

Level: Entry • Location: Hudson, WI 54016 • Position Type: Full Time • Education Level: High School • Travel Percentage: None • Job Shift: Any • Hours: 8a-5p, one late night (10:30a-7p) and an Urgent Care weekend rotation.

Job Summary

The primary purpose of this position is to schedule patient appointments, verify and load insurance, and ensure patients are registered in a timely and accurate manner. This position is staffed during clinic hours with support needed for weekend rotation, evening hours, and Urgent Care coverage.

Essential Duties and Responsibilities

• Greeting patients in a friendly manner and answer any questions that may arise
• Schedule provider appointments following clinic protocols
• Schedule ancillary appointments including audiology, immunization, & lab
• Verify all patient insurances per protocols
• Verify demographic information, load patient insurance, request required information through pre-registration process, attach appropriate forms, and scan documents as necessary
• Coordinate EMR messages
• Obtain signatures on required forms such as PHI, release of records, and HIPAA
• Receive and process patient same day payments and copays
• Coordinate return to clinic notices
• Adjust provider schedules as needed on a daily basis
• Collaborating with healthcare professionals
• Support evening, weekend rotation, and Urgent Care hours
• Organize and maintain a clean efficient workspace and patient lobby
• Perform other duties as assigned

Supplemental Duties and Responsibilities

• Remain punctual, reliable, and available for late coverage if applicable
• Maintain a positive and respectful attitude while supporting the clinic vision
• Work effectively under pressure in a fast pace environment
• Remain flexible and adapt to changes in work priorities and procedures
• Maintain a neat and well groomed professional appearance
• Work independently using good judgment and prioritization skills
• Attend relevant training sessions and departmental meetings
• Abide by clinic protocols, ergonomic recommendations, and OSHA standards
• Maintain confidentiality of all clinic information acquired through employment
• Establish and maintain positive working relationships with patients, providers, internal personnel and personnel from other facilities
• Adhere to the philosophy and provide comprehensive care according to a patient centered healthcare clinic

Working Conditions

• Subject to interruptions, imposed deadlines and frequent problem-solving activities
• Subject to hostile and emotionally upset patients, staff, and outside agencies
• Standard office environment

Physical Demands

• Abide by ergonomic recommendations of the position
• Must possess sight/hearing senses or use prosthetic devices that will enable these senses to function adequately
• Sit for several hours
• Subject to lifting and carrying supplies averaging 25 pounds
• Repetitive motions involving use of phone and keyboard

Qualifications

Education: Minimum: High School Diploma or equivalent. Desired: Post‑secondary education or training in a health care setting.

Experience: Minimum: One year in a customer service oriented position. Desired: Experience in a clinical setting.

Knowledge

• Ability to work independently and multitask effectively
• Excellent verbal and written communication skills
• Knowledge of medical terminology desired
• Knowledge of health care insurance
• Working knowledge of PC, Windows & Microsoft Office